Melvina Ahrends

Dedicated and results-driven Facilitator, Training Team Leader, and HR Administrator with over 8 years of experience in education, technical training, administration, learner support, and operational coordination. Experienced in facilitating accredited programmes, learner management, technical support training, reporting, compliance, and team supervision. Passionate about learner development, operational excellence, and maintaining high organisational standards.

Strong background in technical facilitation, systems support, academic administration, recruitment, reporting, POE management, and customer service. Skilled in working within fast-paced environments while maintaining professionalism, attention to detail, and strong communication.

Facilitator & Training Team Leader - On The Ball College

(2024-01)

• Facilitate accredited technical training programmes including CompTIA A+ and related qualifications
• Deliver structured technical support and systems support training
• Prepare lesson plans, assessments, and learner support material
• Conduct practical technical training sessions and learner assessments
• Assist learners with troubleshooting hardware, software, networking, and system-related issues
• Facilitate technical modules related to computer hardware, networking, operating systems, and IT support
• Review, assess, and mark learner portfolios and assessments
• Ensure learner POE compliance and assessment readiness
• Coordinate learner exam preparation and support
• Monitor facilitator performance and provide guidance and mentorship
• Compile weekly and monthly reports for management
• Maintain classroom discipline and learner engagement
• Ensure adherence to company procedures, policies, and quality standards
• Support operational planning and training administration
• Communicate learner progress with internal departments
• Assist with learner recruitment, selection, and placement

Facilitator / HR Assistant - iCollege Pty Ltd

(2017-11 - 2021-11)

• Facilitate classes and support learner development
• Prepare and organise lesson material and assessments
• Provide learner mentoring and one-on-one support
• Set up learner POEs and maintain academic documentation
• Assess and mark learner assignments and portfolios
• Prepare weekly and monthly learner reports
• Manage learner attendance and submissions
• Assist with student recruitment and placement
• Draw up and capture learner contracts
• Handle filing, administration, and class registers
• Support HR administration and office coordination
• Maintain student feedback reports and learner records

Sales & Marketing Assistant - iCollege Pty Ltd

(2018-01 - 2021-12)

• Schedule appointments and sales meetings
• Recruit and onboard new students
• Assist with the student registration process
• Organise promotional and marketing events
• Support the full sales process and administration
• Compile reports and maintain records
• Assist management with administrative support
• Handle student queries, cancellations, and follow-ups

Administrator - iCollege Pty Ltd

(2016-02 - 2017-11)

• Manage reception and switchboard operations
• Coordinate diary management and meeting schedules
• Handle administrative filing and record keeping
• Prepare reports, letters, and documentation
• Maintain office systems and databases
• Order office supplies and manage stock
• Liaise with HR and Finance departments
• Respond to queries via telephone and email
• Capture and update company records electronically
• Provide general administrative support to management

HR Administrator (Part-Time) - Aaiesah's Cake & Bake Pty Ltd

(2019-01 - 2023-12)

• Manage HR contracts and employee documentation
• Handle leave administration and employee records
• Process invoices and quotations
• Perform SARS e-filing administration
• Assist with finance tracking and reconciliation
• Monitor debtors and creditors administration
• Maintain attendance and leave records
• Handle staff HR queries and administrative support
• Ensure compliance with company procedures and documentation

Matric (Grade 12) - Lentegeur High School (2015-12)

FET Certificate - Business Administration Services NQF Level 4 - iCollege Pty Ltd (2016-12)

FET Certificate - Human Resource Management & Practice Support NQF Level 4 - iCollege Pty Ltd (2018-12)

FET Certificate - Project Management NQF Level 4 - iCollege Pty Ltd (2019-12)

FET Certificate - Public Administration NQF Level 4 - iCollege Pty Ltd (2021-12)

NQF Level 4 - Technical Support - iCollege / Technical Training

NQF Level 5 - System Support - iCollege / Technical Training

CompTIA A+ - Technical Training

CompTIA Network+ - Technical Training