Meshaan Ramlall

Results-oriented Banking & Fuel Card Solutions Consultant with 20+ years of experience across account management, contract management, and technology-based payment solutions. Proven track record of building trusted relationships at executive and operational level, driving compliance and revenue growth, and delivering solutions that improve efficiency for government, parastatal, and large corporate clients. Skilled in strategic advice, risk management, data analytics, product training, and client onboarding across the financial services and fleet sectors.

Growth Specialist — FNB Credit Card, RT46 Fleet Card Division - Redbridge Management Services (Pty) Ltd

(2023-06)

Consulting on behalf of Redbridge Management Services (Pty) Ltd

• Manage a portfolio of 57 clients under the RT46 government contract, providing product support and training on the FNB Fleet Card and WesBank Managed Maintenance products.
• Raised Ekurhuleni regional vehicle availability to 90%, contributing to the Gauteng maintenance team achieving 87% vehicle availability for the South African Police Services.
• Resolved outstanding audit findings for government clients by delivering onsite training on the online self-help platform, enabling clients to manage transactions and control financial risk.
• Coordinated ongoing product training to keep clients compliant, and facilitated internal Frontline training on RT46 monthly billing as well as the efficient use of departmental online management platforms.

Growth Specialist — FNB Credit Card, Corporate Fleet Card Division - Redbridge Management Services (Pty) Ltd

(2021-06 - 2023-06)

Consulting on behalf of Redbridge Management Services (Pty) Ltd

• Managed the FNB Fleet Card product for Rand Merchant Bank’s (RMB) medium-to-large corporate base of 143 clients.
• Revitalised the portfolio by building strategic relationships with RMB bankers and FNB Fleet sales teams, establishing client relationships at both executive board and operational levels.
• Increased customer engagement to 40+ structured calls/meetings per month within the first 12 months, and drove compliance by updating all client contact information on internal systems.
• Entrusted with the onboarding of new RMB clients onto the FNB Fleet Card product.

Account Manager — Inland Region - Gilbarco Veeder-Root Middle East Africa

(2015-01 - 2021-01)

• As part of a multi-department CRM team, onboarded and maintained accounts across government and private sectors — including metropolitan municipalities, national parastatals (rail, road transport, electricity SOEs), and corporate clients in the fleet, petrochemical, and financial industries.
• Applied contract and solutions management expertise to map standard operating procedures that added measurable value to client operations, using daily visual management to sustain quality.
• Led an account administrator (direct report) to deliver on objectives aligned to the company’s strategic goals.
• Mentored junior account managers and administrators in contract management, workflow processes, reporting analysis, and communication.

Account Executive — Inland Region - Gilbarco Veeder-Root Middle East Africa

(2009-04 - 2015-01)

• Signed multiple customers onto fixed-term contracts with monthly recurring revenue and up-sold new products and services across the existing client base.
• Regularly exceeded sales targets — most notably in FY2018, exceeding a R1.9m target with R8.3m in sales revenue.
• Helped a strategic team map the complete sales cycle, defining the hand-over from closed sale into project implementation and ongoing maintenance.
• Applied the five-step value-selling method tracked through Salesforce, using dashboard reporting to prioritise activity and adapt strategy to market changes.

Client Liaison Officer - Gilbarco Veeder-Root Middle East Africa

(2007-09 - 2009-03)

• Managed ad-hoc queries, provided back-office support to the Account Manager, and handled analytical / KPI reporting for the customer base.
• Planned monthly client meetings with minute-taking, monitored client satisfaction through follow-ups, and collaborated with clients to implement value-added services.

Supervisor — Shopfitting Department - Isca (Pty) Ltd

(2005-08 - 2007-08)

• Took over a team of nine and eliminated a 12-month backlog, reducing overall delivery turnaround from eight to five weeks.
• Documented and mapped the department’s process flow in line with ISO 9001 to sustain production quality.

Technical Administrator - Isca (Pty) Ltd

(2005-05 - 2005-07)

• Managed operational schedules for the Gauteng Technical Repairs Department using a quadrant-based scheduling plan that maximised technician response times.
• Processed product liability insurance claims and handled departmental administration, including stock management and workflow set-up.

Technician - Italian Lifestyle t/a Philips Saeco Coffee Machines

(2003-08 - 2005-04)

• Serviced and repaired coffee machines both in the workshop and on-site.
• Assisted the Workshop Manager to implement a stock control system, which became a core responsibility, and supported floor sales, store promotions, and exhibition presentations.

Sales Representative - CT International Finance and Development (Pty) Ltd

(2002-09 - 2003-02)

• Carried out, door-to-door demonstrations and telephonic sales of the Kirby vacuum cleaner and the Power Saver geyser timer device.
• Responsible for staff training and general administration.

National Senior Certificate (Grade 12 / Matric) - Mathematics, Physical Science, Accounting, Biology, English & Afrikaans - Lenasia South Secondary (2000 - 2000)