Mfanafuthi Modupe

Currently excelling at gathering tools, materials, and resources for academic qualitative research development. I have a proven capacity for design thinking in problem solving, reflective thinking and personal development, Interpersonal relations, and technological competence in cooperate leadership. I am also computer literate specializing in Microsoft Office (MWord, MPowerpoint, MTeam, MExel, and MOutlook)

University of Free State

Research Assistant

• Performed content analysis and revised references and in-text citations.
• Applied digital mining to recorded data extracted during content analysis.
• Proofreading, editing, and data interpretation.

Outbound Call Centre Agent

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and service, and creating welcoming positive experiences.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Helped a large volume of customers every day with a positive attitude and focused customer satisfaction.

I attended Nimrod Njabulo Ndebele Secondary School, where I earned a distinction for my National Senior Certificate in 2017. In 2021, I completed my Bachelor of Arts in Journalism at the University of Free State, and two years later, I earned my Honors Degree in Communication Science and Media Studies.