Mfikeleli Ruka
IT Engineer
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About
IT Engineer with a decade of experience in delivering technical assistance across various platforms, including Office 365 and Active Directory. Skilled in managing VMware basic support and user groups, with proven expertise in collaboration tools such as Microsoft Teams and Cisco CUCM. Achievements include effective troubleshooting and escalation management, ensuring minimum downtime in previous roles. Ready to leverage strong technical skills to enhance user support and operational efficiency.
Experience
12/2023 – 08/2025 SD Engineer, Zenzero
06/2022 – 11/2023 MS Engineer, Dimension Data
06/2016 – 05/2022 CX & Collaboration Engineer, Dimension Data
11/2013 – 05/2016 Technical Support, Axxess DSL
Education
Graduated with Btech HND IT at Cti Education Group
