Mia Williams

Experienced Remote Operations and Administrative Professional with more than 12 years of experience supporting administration, client services, operations coordination, and workflow management across South African and US-based organisations. Nearly 10 years of proven remote work experience managing competing priorities, coordinating vendors and stakeholders, maintaining accurate records, ensuring compliance with client requirements, and delivering high-quality administrative support. Recognised for strong organisational skills, attention to detail, reliability, and the ability to work independently in fast-paced remote environments.

Inspection Coordinator, Remote Agent at First Allegiance Property Management Firm (2023-01 – Present)

• Manage a portfolio of inspection projects across multiple US clients, coordinating vendors and ensuring timely completion of service requirements.
• Coordinate inspection scheduling, vendor communication, and service delivery across multiple territories.
• Monitor deadlines, prioritise workloads, and resolve discrepancies to maintain client service levels.
• Follow up on outstanding inspections, reports, and vendor requirements
• Maintain detailed records and ensure timely submission of inspection reports.
• Communicate daily with vendors, inspectors, and internal stakeholders
• Track workflow progress and resolve operational bottlenecks
• Review inspection reports for accuracy, completeness, and compliance with client-specific requirements before submission.
• Improve operational efficiency through proactive problem-solving, workflow coordination, and effective communication with vendors and internal teams.

Client Services & Administration Specialist at Discovery Health (2014-01 – 2022-12)

• Provided administrative, client service, and operational support within a high-volume healthcare environment
• Transitioned successfully to a work-from-home environment in 2016 and consistently maintained productivity and service standards
• Successfully transitioned to a fully remote working environment in 2016 while consistently maintaining productivity, quality, and customer service targets.
• Processed claims and supported claims-related administration functions
• Participated in a Training Specialist Mentorship Programme, assisting with employee development and knowledge sharing
• Assisted clients with queries, escalations, and service-related requests
• Worked across both back-office administration and customer-facing environments
• Maintained strict confidentiality and compliance standards
• Consistently managed high workloads while meeting quality and performance targets

Restaurant Server at Spur Corporation (2011-02 – 2012-02)

National Certificate (Vocational) in Hospitality & Catering – Port Elizabeth College (2013-01 – 2013-12)