Michael Goddard

Strong leader and problem-solver dedicated to streamlining admin and operations to decrease costs and promote efficiency. Uses independent decision-making and a forward thinking methodology to impact company success at every opportunity. Adept individual with more than 12 years experience as a Manager in various areas of business allowing for a unique perspective and ability to guide staff to achieving goals and operations.

Manager (African Service Centre - 2015-Present - Admin & Operations Management)

• Evaluated hiring, firing, and promotions requests.
• Managed administration, financial operations and projects across Cape Town, Bloemfontein, JHB and Durban Branches. (30+ staff members managed)
• Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
• Pricing and Sales oversight and approval
• Customer and Supplier account oversight (Including procurement management)
• SLA Contract oversight(Including addendum modification and review to tailor each contract depending on the required terms and conditions for each client)
• Maximized performance by monitoring daily activities and mentoring team members to reach there potential.
• Developed and maintained excellent relationships with customers and suppliers through account development and customer service focused performance.
• Monthly budget planning and implementation.
• Managed senior-level personnel working in marketing, operations, finance and sales.
• Bookkeeping oversight (eg: collections, invoicing, reconciliations, journal approval etc)
• Recently personally designed and published a website for African Service Centre

Portfolio Supervisor (Real People - 2009 - 2015 - Portfolio Management and operations)

• Rental Portfolio Management
• Developed and implemented marketing strategies to increase occupancy rates.
• Staff Management (Support staff in various areas - Maintenance and admin)
• Processing credit vetting and application final approvals (Lease agreements)
• Finance Liaison - Collections and account maintenance
• Management of portfolio database including occupancy levels, income reports, collection reports etc
• Marketing liaison - Brand development, Marketing material production and distribution

Credit Controller (Kempston Credit - 2004 - 2009 - Credit Control and Accounts)

• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
• Obtained and interpreted financial statement and credit history to assist in credit limit reviews, credit application and vetting.
• Trained and mentored new department employees in admin and credit control functions
• General Administration duties (ie: bookkeeping, data capturing, filing etc)
• Maintenance of in house debit order system (Burea Focus)

Matric Certificate (Cambridge High School - 2003)