Michael Lebelo

Dedicated manager with human-centric approach to boosting sales and motivating teams. Highly organised and ambitious, but personable and approachable. Committed to customer satisfaction, staff welfare and business success.

Passionate

Manager with top analytic skills for interpreting trends and forecasting future sales. Comfortable using standard industry technology and leading teams to success. Thorough understanding of marketing trends and industry best practices.

Enthusiastic retail manager with experience overseeing day-to-day management of stores while ensuring profits are maximised and costs minimised. Commitment to customer satisfaction and helping employees excel. Highly organised and dependable.

Successful management professional accomplished in running profitable operations through optimum stock, personnel and business management. Leverages industry knowledge to identify and capitalise on opportunities to drive growth. Knowledgeable about best practices and requirements for Sales Innovations.

Trustworthy

Manager with 13 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.

Retail Store Manager at Matrix Warehouse Computers (2010-07 – 2023-11)

• Day to Day managerial duties of the retail store
• Employee training of the systems recruitment of employees
• Ordering of stock data capturing daily banking
• Customer service monitor and client relation
• Stock holding maintenance and brand&product marketing
• Ensuring daily and monthly targets are met as per standard set
• Providing product knowledge to customers and employees
• Providing excellent service and convenience
• Data analyzing and data projection for accounting reports
• Handling complains and compliments
• Problem solving and query resolving
• Leading and motivating a Team of employees
• Designed innovative marketing and sales promotions to increase foot traffic, profits and customer loyalty
• Planned and implemented strategies for negotiating supply contracts and sourcing products and offerings from authorised suppliers
• Closely monitored team performance, identifying improvements and managing change
• Resolved complaints on products, company issues and customer service to keep business operational
• Created positive working environments by offering support and guidance to staff
• Conducted competitor research to identify opportunities and determine potential threats
• Followed health and safety legislation in storing and displaying merchandise, keeping dangerous and age-restricted products in controlled areas for compliance
• Collaborated with the HR department on recruitment, selecting high-calibre candidates for various roles
• Led the visual merchandising efforts, creating captivating displays that drove product sales
• Analysed sales data to identify trends, adjust strategies, and maximise profitability
• Installed security and monitoring systems to observe shopping activities and prevent theft
• Coordinated in-store promotions and events to engage the local community and enhance brand image
• Developed and implemented strategic marketing plans to increase footfall and revenue
• Optimised supply chain logistics, ensuring timely stock replenishment and minimising overstock
• Initiated cost-control measures and sourced cost-effective products from suppliers, minimising expenditure and growing revenue
• Devised schedules for promotional activities centred on holiday sales and other cycles, capitalising on interest to drive revenue growth

Stock Controller at Kliprivier Tongaat (2007-11 – 2008-11)

• Kept abreast of stock levels using inventory systems, modifying purchasing quantities and delivery frequency to meet customer demand
• Cleaned and tidied storage areas to maintain health and safety standards
• Used inventory management system to maintain accurate order records
• Oversaw dispatch of goods, ensuring timely delivery to customers and compliance with shipping regulations
• Received incoming stock from suppliers and verified details and dimensions against purchase orders before input into inventory systems
• Checked products' best-before dates and initiated control mechanisms to remove bad stock and dispose of items with short shelf lives
• Analysed stock movement reports, identifying trends to recommend adjustments in ordering patterns
• Supervised stocktaking activities, leading teams to complete audits within scheduled timelines
• Implemented safety protocols in warehouse operations, contributing to a reduction in workplace accidents
• Coordinated with managerial teams in controlling inventory through stock control policies and accountability measures
• Prepared detailed inventory reports for management review, highlighting stock levels, discrepancies, and recommendations

Diploma in Computer Studies – Zodiac Commecial School (2009 – 2009)

Bachelor of Business Administration Bachelors of Commerce in Economics – Unisa (2007 – 2007)

Matric Senior Certificate – Willow Crescent Secondary (2006 – 2006)