Michael Maemu

A Financial Advisory and Intermediary Service Accredited (FAIS) accredited customer care consultant with over eight years' experience in the automobile, insurance and telecommunications industries.

Experience as a customer care professional has developed my interpersonal and problem-solving skills, effective customer service and how to listen effectively. Working in a challenging and fast-paced environment, particularly when dealing with multiple clients and priorities at the same time has developed my multitasking skills. Eager to challenge myself by contributing my skills and knowledge to a progressive organization which offers career advancement and development opportunities.

Customer Care Consultant - Innovation Group

(2022-10)

To offer and explain Mechanical & Electrical Warranties to Toyota clients. Also deal with MFC Nedbank clients, where we call and offer them value added services, mainly Dent & Scratch and Credit shortfall cover.

Telesales Agent - Tracker Connect

(2021-11 - 2022-10)

Calling clients, referred to Tracker Connect by different vehicle insurance companies, explaining and assisting with the process of stalling of tracking devices in their vehicles and offering/selling value added services, like vehicle towing, device protection covers and more.

Telesales Agent - CARTRACK

(2015-05 - 2019-07)

• Escalated customer concerns to provide thoughtful and well evaluated resolution to promote customer satisfaction.
• Evaluate the needs of each customer and provide solutions that are in alignment with their specific needs.
• Prospected on daily basis, cold calling from prospect list provided by Marketing and by researching possible new customers through internet research.
• Pursued customers that had received quotes but not acted on them, successfully closing the sales in over 25% of these follow-ups.

Telesales Consultant - Clientele Life

(2012-02 - 2013-03)

I was part of the Caliente Life Premium division. We dealt with high earning clients, calling and offering them Premium Hospital Plans and Premium Life Cover. Also sold Legal Cover as well.

Sales and Customer Care Consultant - Automobile Association of South Africa

(2013-03 - 2013-08)

• Prospected on daily basis, cold calling from prospect list provided by Marketing the company.
• Assisting clients with roadside memberships

Telesales Consultant - Direct Channel Holdings

(2010-09 - 2012-01)

Selling old mutual funeral covers and investment plans.

Trade Partner Support Consultant - Vodacom

(2013-08 - 2014-10)

Assisting Vodacom dealerships/Vodashops with serious queries they might have with a customer in the store.

Higher Certificate in Business Management - Business Management - Mancosa

Matric Certificate - Ozias Davhana Secondary School