Business Manger - Nedbank Ltd - Port Shepstone
(2022-04)
- Established customer-centric focus to build customer loyalty and retention.
- Elevated new business opportunities, implementing effective networking strategies.
- Tracked financial data and completed reports detailing key metrics.
- Interacted with customers with utmost professionalism to solve issues and challenges.
- Sourced and developed sales leads to increase client base.
- Promoted business profitability by tracking performance indicators and driving corrective action.
- Drove sales and maintained cost controls.
- Maximised revenue by identifying key long-term growth initiatives.
- Built and maintained loyal, long-term customer relationships through effective account management and rapport building.
Secretarial Manager - Lockhat Auditors Incorporated - Port Shepstone
(2021-09 - 2022-04)
- All secretarial and Admin work
- New Company Registrations and Company Amendments
- BEE Certificates
- Shareholders Certificates and Updates to Share Registers
- Submission of Annual Returns
- Business Plans
- Event Planning
- Account Payments
- Tender Compilation and Submission
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps, and implementing corrective action.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
Director - Imani Clothing Pty Ltd - Port Shepstone
(2019-07 - 2021-05)
- CEO of a CMT Factory, hiring 40 staff.
- Responsible for sourcing contracts and overseeing manufacturing and distribution.
- Oversaw distribution of goods to outlets to monitor fast-selling items.
- Examined budget and purchasing requirements of organisation to determine spending capacity and limitations.
- Liaised with the marketing department to gain more information regarding buying behaviour and preference of customers to plan for future product lines.
- Consulted with wholesale establishment to distinguish type and quality of goods to buy.
- Participated in staff meetings to brainstorm ways to meet product demands and find good buys.
- Scheduled consultations with vendors to discuss product requirements to differentiate brand and stand out from rest.
Business Manager - Nedbank Ltd - Port Shepstone
(2006-08 - 2019-06)
- Develop and maintain in-depth knowledge of client's business and industry as well as client's overall situation - enabling me to manage and deepen the bank's relationship with clients
- Conduct relevant client visits and entertainment
- Orchestrate any interaction between other parties (e.g., credit managers, product specialists) and the clients.
- Deepen the banks share of wallet through cross selling by proactively identifying needs or reacting to expressed needs
- Develop appropriate solutions to identified financial needs
- Prepare and develop written or verbal proposals
- Negotiate and conclude the deals and collect relevant documentation
- Hand- over for implementation by the Services Manager
- Making pricing decisions based on profitability
- Tailor client service level according to his assessment of current and potential value in line with profitability to the bank and sales process
- Manage credit risk jointly with the credit manager
- Provide credit analyst with completed documentation and analysis of this information (e.g., management accounts and relevant section of credit application containing needs analysis)
- Ensure comprehensive motivation for application based on own assessment and resolution of any concern raised by credit
- Assume responsibility for ongoing risk monitoring and management (e.g., daily excess reports)
- Support credit Risk in the rehabilitation of clients
- Acquire quality new clients - leverage internal and external networks
- Identify and obtain leads for new customers
- Develop a strategy to approach new clients
- Securing business with the client to provide a relationship opportunity
- Perform sales related administrative tasks - includes pipeline business, sales interactions with clients, etc
- Collecting all client relevant information (FICA)
- Budgeting and forecasting.
Branch Customer Services Manager - Old Mutual Bank and Peoples Bank - Shelly Beach
(2004-03 - 2006-07)
- Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
- Tracked financial data and completed reports detailing key metrics.
- Evaluated sales and expense records and made proactive adjustments to policies and procedures.
- Oversaw hiring and recruitment, employee motivation and training.
- Cultivated relations with customer service personnel to drive client retention and long-term growth.
- Boosted revenue, facilitating sales activity while developing employee measures for exceeding goals.
- Automated office operations, resulting in an efficiency increase.
- Mitigated financial discrepancies, accurately executing budget control, and fixing operational documentation.
Teller, Enquiries Consultant, Foreign Exchange Consultant, Team Leader, Development Program Delegate, Branch Compliance Officer, Team Leader - Nedbank Ltd - Port Shepstone
(1996-01 - 2004-02)
- Identified and eliminated errors when balancing cash point transactions, teller cash dispensers and teller cash recyclers.
- Reconciled cash and cheques against computer records at end of shift.
- Cashed customer cheques, including verifying identification and checking account balances in accordance with bank policy.
- Processed, verified, and reconciled inbound and outbound currency to determine validity and accuracy of transactions.
- Monitored performance and KPIs to ensure targets were met and exceeded.
- Dealt with customer complaints, resolving issues quickly with minimal fuss.
- Trained staff in customer service.
- Conducted staff meetings before shifts to delegate tasks and communicate priorities.
- Worked effectively as part of wider team and with minimal supervision, consistently exceeding targets.
- Planned and delegated work to meet project or production goals.
- Delegate on an Accelerated Development Program
- Conducted Audits of Branches
- Responsible for the conversion of NBS Bank to Peoples Bank
