Michelle
Hotel Professional with Front Desk, Guest Services and Housekeeping Experience
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About
Dedicated hard working reliable person who is skilled and adheres to guest requirements and company policy. Ability to work as an individual and team member as well under pressure. Skilled at front of house, guest relations requirements and housekeeping duties with good timekeeping and schedule management. Patient, willing to learn new things, and capable of operating on Opera, Protel and Room master systems.
Experience
Various (Front Desk, Guest Services, Housekeeping, Duty Manager) - Erinvale Hotel & Spa
(2024-02 - 2026-01)
Various (Front Desk, Guest Services, Housekeeping, Duty Manager) - Protea Stellenbosch Techno Park
(2023-09 - 2024-02)
Various (Front Desk, Guest Services, Housekeeping, Duty Manager) - Oudewerf Hotel Stellenbosch
(2023-05 - 2023-09)
Various (Front Desk, Guest Services, Housekeeping, Duty Manager) - The Capital 15on Orange
(2023-07 - 2023-04)
Various (Front Desk, Guest Services, Housekeeping, Duty Manager) - Cape Town Lodge Hotel and Conference
(2022-04 - 2022-06)
Various (Front Desk, Guest Services, Housekeeping, Duty Manager) - Cape Royale Hotel
(2017-08 - 2021-05)
Retrenchment due to COVID
Various (Front Desk, Guest Services, Housekeeping, Duty Manager) - New Kings Hotel
(2016-06 - 2017-08)
Resigned and applied for reception position at Cape Royale Hotel
Front Desk Receptionist, Guest Services, Travel Desk - Lagoon Beach Hotel & Spa
(2014-05 - 2016-05)
Housekeeping Attendant - Lagoon Beach Hotel & Spa
(2013-01 - 2014-04)
Applied for in-house position for reception
Housekeeping Attendant - Prestige Cleaning Services (SouthernSun Waterfront Hotel)
(2011-12 - 2013-01)
Transferred to Lagoon Beach Hotel
Education
NQF Level 4 - Cultural Tour Guide - Cape Academy of Guiding Services (2024)
Certificate - Road Accident Reconstruction - College SA
National Senior Certificate - College of Cape Town (2015)
Grade 11 - Spes Bona Secondary (2013)
