Michelle Barker
Client Relationship Manager
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About
Healthcare client relationship professional with nearly nine years of experience in medical aid administration, claims and benefits resolution, chronic, HIV and oncology support, and high-volume service. Skilled in case management, treatment approvals, escalation handling, provider and broker liaison, CRM systems, confidential records and reporting. Additional experience in remote teaching and client-facing property services.
Experience
Client Relationship Manager at Discovery Health Medical Scheme (2014-06 – 2023-08)
- Handled 50–80 daily member enquiries by phone and digital channels.
- Coordinated chronic, HIV and oncology care-related queries.
- Resolved complex medical aid claims, funding and benefit queries accurately.
- Liaised with providers, brokers and internal teams to resolve queries.
- Managed escalations and helped improve query turnaround times.
- Maintained confidential records, case notes and service reports.
Service Consultant (Chronic, HIV & Oncology) at Discovery Health (2014-12 – 2018-04)
- Guided members through benefits, treatment approvals and funding for chronic, HIV and oncology care.
- Resolved escalated enquiries from brokers and healthcare providers promptly and accurately.
- Processed policy and membership updates in line with medical aid rules.
Client Service Consultant at Discovery Health (2014-07 – 2014-12)
- Delivered front-line member support in a high-volume call-centre environment.
- Maintained accuracy and professional communication when resolving member queries.
English Tutor (Remote) at Pangea (2013-02 – 2014-06)
- Delivered online English lessons to international students.
- Adapted lessons to student needs and supported engagement through virtual communication.
Real Estate Agent at Engel & Völkers (2024-11 – Present)
- Manage client enquiries, appointments and follow-ups throughout the property journey.
- Maintain client records and liaise with buyers, sellers and stakeholders.
TEFL Online Teacher at Top English (2026-09 – Present)
- Deliver online English lessons targeting speaking, vocabulary and fluency.
- Adapt activities and feedback to learners in a remote classroom.
Education
National Diploma in Fashion Design – Nelson Mandela Metropolitan University (2011-01 – 2013-11)
N4–N6 in Interior Decorating – Port Elizabeth College (2008-02 – 2010-11)
Matric – Riebeeck College (1998-01 – 2006-11)
NQF4 in Real Estate – Smith Tabata Inc. (2026-02)
