Michelle Collins

Detail-oriented and analytically minded professional currently working as a Spare Parts Specialist in the food processing industry, while simultaneously completing a Data Science programme. Brings hands-on experience in order processing, stock management, customer quotations, logistics coordination, and financial data capturing across ERP systems. Demonstrates strong proficiency in Microsoft Excel and structured data workflows.

Currently building skills in Python, SQL, PowerShell, and Power BI through formal training at HyperionDev. Adept at identifying patterns in data, maintaining accuracy under pressure, and communicating findings clearly to non-technical stakeholders. Committed to contributing to an insights-driven organisation like Capitec through continuous learning and rigorous data practice.

Spare Parts Specialist at EPTech (2026-05 – Present)

EPTech specialises in food processing machinery sales, spare parts supply, and machine maintenance/servicing.

• Prepare accurate quotations for customers requesting specific spare parts, ensuring correct pricing and part specifications
• Process incoming purchase orders promptly – coordinating packaging, courier arrangements, and dispatch to ensure timely and correct delivery to customers
• Manage stock levels by identifying low or out-of-stock items and placing replenishment orders with suppliers
• Liaise with courier partners to arrange collections and track shipments, resolving any delivery discrepancies proactively
• Maintain organised records of quotes, purchase orders, and dispatch documentation to ensure full traceability
• Communicate professionally with customers throughout the order process, providing updates and resolving queries efficiently

Costing Clerk at Bidvest McCarthy Toyota (2024-01 – 2026-04)

Financial data and costing role in a high-volume automotive service environment:

• Captured and validated vehicle, job card, labour, and parts data in the Evolve ERP system, ensuring numerical accuracy and correct financial allocation
• Performed detailed costing analysis across labour, parts, and work orders – identifying and resolving discrepancies
• Prepared, verified, and submitted warranty and service plan claims in line with manufacturer audit standards
• Reviewed supporting documentation for completeness and compliance before processing
• Maintained organised financial records for audit and reporting purposes
• Communicated financial findings and query resolutions clearly to internal stakeholders and management

Waiter / Customer Service Professional at Cattle Baron | Workaway International (2017-01 – 2024-12)

• Delivered high-quality service to diverse local and international clientele in high-pressure, fast-paced environments
• Managed multiple simultaneous responsibilities while maintaining accuracy, order, and strong attention to detail
• Resolved customer queries and issues efficiently – strengthening stakeholder communication and problem-solving capabilities

Data Science Programme in Data Science – HyperionDev (2025-01)

Office Administration Certificate in Office Administration – Boland College (2021-01 – 2023-12)

National Senior Certificate in Grade 12