Michelle Lategan

Office Administrator

Cape Town, City of Cape TownMember since August 3, 2023

Effective CommunicationConfidentialityEmployee relationsMicrosoft OfficeSAPHRIS systemsData entryOffice managementRecord keepingSchedulingCustomer serviceTeam coordinationCEMISCAMI

About

Professional, highly organised and detail-oriented administrator with strong experience in office management, record keeping, scheduling, customer service and team coordination. Competent in managing daily administrative operations, maintaining accurate documentation and supporting departmental goals through efficient communication and problem-solving. Proficient in Microsoft Office, SAP and HRIS systems with a strong ability to multitask, prioritise workloads while maintaining professionalism and confidentiality.

I am committed in creating a welcoming environment while ensuring the smooth and efficient operation in the office.

Experience

Watchroom - Clerk - City of Cape Town | Fire & Rescue Services - Kommetjie Fire Station

(2025-09 - 2026-06)

Received and logged emergency and non-emergency calls.
Recorded incidents, personnel movements and Educare programs.
Maintained station occurrence log books and registers.
Monitored radio communications from Fire Control.
Performed general clerical tasks such as, data entry, prepared reports, and filing administrative documents.
Maintained effective communication between Firefighters and Fire Control during emergency incidents.

HR Administrator - Department of Health | Cnr of White & Main Rd Tokai - Cape Town

(2022-09 - 2022-02)

Responsible for supporting day-to-day operations of the Human Resources department, handling administrative and employee related tasks.
Managed employee records accurately and ensured confidentiality in compliance with data protection policies.
Supported Recruitment processes including job posting, interview scheduling and preparation of job offer letters to streamline hiring.
Supported Employee benefits administration, leave capturing, pension queries enhancing staff satisfaction.

Training & Development Facilitator / HRD training responsibilities - Department of Health | Cape Town - Cape Town

Conduct training needs assessments to identify employee and departmental development requirements.
Plan, develop and facilitate effective training programmes, workshops and onboarding sessions.
Prepare training materials, presentations, activities, assessments and learning resources.
Accurate and timely training administration and reporting.
Communicate training dates, venues, times and requirements to employees.
Prepare training attendance registers and supporting documentation.
Capture and maintain employee training records.
Prepare Training Needs Analysis (TNA) to develop Workplace Skills Plan (WSP)
Compliance with organisational and regulatory requirements.

Labour Relations Assistant - Department of Health | Cape Town - Cape Town

Assisted with disciplinary and grievance procedures.
Prepared notices, correspondence, meeting documents and case files.
Scheduled disciplinary, grievance, incapacity and other labour relations meetings, such as union meetings.
Acted as Scribe for union meetings.
Maintained accurate and confidential employee relations records.
Provided administrative support during disciplinary and grievance hearings.
Liaised with employees, managers, HR practitioners and union representatives.
Compiled reports on Labour Relation cases.
Monitor case deadlines and follow-up on outstanding documentation.
Assisted with preparing reports and stats on disciplinary and grievance cases.
Assisted with collective bargaining and union-related administration where required.
Ensured labour-relations documentation is handled confidentially.

Office Administrator - Department of Health | Cape Town | Norton Rose House - Cape Town

(2009-12 - 2016-09)

Managed daily administrative and clerical tasks to ensure the office operates efficiently.
Answered and directed telephone calls, emails and general enquiries professionally.
Schedule meetings, appointments and office events/activities.
Prepared, format and maintain documents, reports, presentations and correspondence.
Maintained accurate filing systems, databases, records and confidential information.
Assisted with invoicing, expenses and basic financial administration where required.
Coordinated meetings, including preparing agendas, taking minutes and distributing relevant documents.
Monitored office facilities and report maintenance or operational issues.
Ensured company policies and administrative procedures are followed.

Secretary - Department of Education | Plantation Primary School | Ottery - Ottery

(2009-01 - 2009-11)

Managed the school reception and provided professional administrative support.
Answered telephone calls, respond to emails and handled general enquiries.
Welcomed and assisted parents, learners, visitors and staff.
Maintained accurate and confidential learner and staff records.
Prepared letters, reports, notices, forms and other school correspondence.
Managed filing, data capturing, attendance records and school databases.
Updated databases (such as CEMIS) with admissions, transfers, and daily absentee tracking.
Scheduled appointments, meetings and school activities.
Assist with learner admissions, registrations, transfers and withdrawals.
Maintain confidentiality and ensure the smooth running of the school office.

Computer Lab Assistant - Department of Education | Plantation Primary School | Ottery - Ottery

(2009-01 - 2009-11)

Managed the computer lab and provided technical and administrative support to learners and staff.
Assisted learners with the use of computers and learning tools.
Identify parts of computer.
Learn how to use a mouse.
Basic keyboard keys.
Drawing using a computer.
Creating and saving documents.
Set up and shut down computer lab systems before and after use.
Monitor learner activity in the lab.
Install, update and maintain basic software and educational programmes (eg, CAMI) as required.
Troubleshoot minor technical issues and report faults to IT support or management.
Assisted educators with preparing and capturing quarterly learner reports.