Michelle Markovic

I am a highly motivated professional with a naturally positive and genuine demeanor and lots of energy and exceptional etiquette. Proven ability to excel both independently and within team settings. Exceptionally skilled in time management, I consistently deliver high-quality results on deadline driven targets.

An analytical thinker with an eye for detail, coupled with superior admin, sales, marketing, and IT skills. Passionate about victim empowerment and empowering my community and enjoy giving my free time to the community by participating in charity events and volunteering where I can. I am looking forward to leverage these strengths as a valuable addition to your team.

Data Capturer at Ekupholeni Mental Health and Trauma Centre (2020-02 – 2023-03)

• Separation of the various age for the certain categories that they needed to be grouped into.
• Ensuring that all information required by the Orbit system provided by NACOSA was completed on the forms.
• Ensuring that all correctly completed forms are captured on the Orbit database.
• Ensuring that the daily target of 20-post violence forms are captured and achieved a target of 100 per day.

Victim Supporter Trauma and Mental Health Debriefing at Primrose SAPS Victim Empowerment Centre (2019-04 – 2024-07)

• Served as a key contact for victims, liaising effectively with justice agencies.
• Identified service delivery gaps through insightful administrative work.
• Served as liaison between victims and justice agencies.
• Provided emotional/practical support to victims.
• Managed administrative work to identify service delivery gaps.
• Initiated community support through education and awareness campaigns.

House Wife/Home maker (2014-05 – 2018-12)

• Managed household budget to optimize spending.
• Implemented organization systems improving household efficiency.
• Enhanced family's health with balanced, nutritious meal planning.
• Coordinated daily schedules promoting time management.

Stock Controller / Internal Sales Consultant / Receptionist / IT Consultant at Rob Wyly Trading (2009-04 – 2014-03)

• Increased efficiency by logging weekly stock movements.
• Maintained accurate raw material levels through weekly tracking.
• Enhanced supplier relations by managing and filing all POD's.
• Boosted sales by creating follow-up lists for uncollected orders.
• Improved customer service by tracking all orders in system. Streamlined invoicing process by attaching invoice numbers to completed orders.
• Liaison between internal sales department and the customer service department.
• Data capturer of all invoices and PODs.

Administrative Assistant at M&J Engineering (2008-04 – 2008-10)

• All general filing that needed completing and typing of company letters and memos.
• Capturing employee timecards on sap, stationary ordering, and screening of engineering magazines to keep the company up to date with new trends.

Data Capturer at SAB (2008-10 – 2009-01)

• Data capture of customer details onto SAP Enterprise edition software.
• Updating any change of customer personal details on SAP system.
• Registering new customer liquor licenses.
• Updating database for clients with licenses still pending or expired for head office follow up.

Frontline Receptionist at Bader SA (2006-01 – 2007-01)

• Processing of all payments made.
• Collection and delivery of employee lunch orders & the processing of all the pro-forma invoices.
• Managing the diary appointments & organising and arranging the travel and accommodation bookings.
• Answering; screening and transferring of calls on a large switchboard.
• Receiving and directing of all incoming customers.
• Ensuring that all of the general filing is sorted accordingly and filed correctly.

Administrative Assistant / IT Help Desk Consultant at Mecer mustek (2004-11 – 2005-12)

• Ensured that help desk queries were answered and resolved swiftly.
• All Capturing and filling of open and closed repair job cards.
• Updating client information on the database.
• Maintaining office stationary and supplies.
• Secretarial duties.
• Informing clients of completed orders for collection.

Administrative Assistant / Frontline Receptionist at Centrifugal airconditioning (2004-01 – 2004-10)

• Managed repair bookings and initiated new job cards.
• Ensured timely completion of repair orders.
• Coordinated collections and deliveries efficiency.
• Enforced company compliance through interdepartmental communication.
• All reception duties and maintaining medium sized switch board.
• All administrative duties and diary management.

Cold Calling Tele Sales Consultant / Administrative Assistant / Internal Sales Liaison at African Adventures (2002-01 – 2003-12)

• Excelled in lead generation via raffle ticket sales.
• Demonstrated adeptness in cold calling for lead generation.
• Handled all in-office administrative responsibilities.
• Handled all correspondence, administration and bookings for the CEO.

Entrepreneurship Course in Entrepreneurship – Kitso Lesedi Youth Development Centre (2020 – 2020)

CISCO A+ Computing Certificate in Computing – Kitso Lesedi Youth Development Centre (2019 – 2019)

Computer End User Computing in Computing – Kitso Lesedi Youth Development Centre (2019 – 2019)

Grade 10 – Vryburger high school (2001 – 2001)