Mickaylow York

Motivated Hospitality graduate with N-Diploma N4-N6 and 21 months experience as Hospitality intern at Emperors palace, Johannesburg. Skilled in front desk operations, guest relations, cash handling, multi-line telephone systems and food safety known for warm customer service, strong communication and ability to work well in fast pace environments.

Hospitality intern at Emperors palace (2025-01 – 2026-09)

Front office & Reception [Mondior Hotel]

• Greeted guest warmly and made them feel welcome
• Maintained an organized reception area and ensured that all guest were attended to promptly
• Collaborated with housekeeping and maintenance to resolve guest issues quickly
• Prepared daily shift close report and balanced cash register to accurately reflect transactions
• Managed sensitive information securely to ensure confidentiality, in a confidential manner
• Assisted in administrative task, including data entry, filing and document preparation
• Perform guest check-in formalities on arrival and check-out formalities on departure
• Answered incoming calls, redirected to appropriate personnel and recorded messages to ensure efficient communication
• Prepared quality dishes according to recipes and hygiene standards
• Assisted with inventory, food storage and labeling
• Maintained kitchen cleanliness and food safety compliance

National N Diploma in Hospitality and catering service – Ekurhuleni west college (2024-12)

Certificates in Hospitality and catering service N4-N6 – Ekurhuleni west college

Short course in Computer Training – Lovelife Training college (2022-06)

Grade 12 – Mahashe secondary school (2021-12)