Minenhle Mazibuko

I am a highly motivated and adaptable graduate looking for an opportunity to utilize my skills in a professional work environment. Through my education, I have demonstrated great levels of hard work and work ethics, while on part-time contract work. I am experienced in problem-solving, team work and time management. I aim to show case these skills in working with different individuals and satisfying their needs.

Temporary Receptionist - CAST Rope Access

(2020-11 - 2020-12)

• Keeping stock of office supplies and placing orders when required.
• Managing phone calls and correspondence.
• Creating and updating confidential documents.
• Submitting judicious reports and preparing proposals when assigned.
• Assisting colleagues whenever required.
• Answering customer questions, providing information, taking and processing orders as well as addressing complaints.
• Answering phone calls and calling customers and vendors to follow up on appointments and deliveries.
• Compiling, maintaining and updating company records.
• Managing office inventory and working with vendors to ensure the regular supply of office materials.
• Setting up appointments, scheduling meetings, distributing reports and managing the correspondence between the office and external bodies.
• Compiling and maintaining records of office business transactions.
• Operating office equipment including printers, copiers, and multimedia instruments.

Health & Nutrition Department Assistant - C.A.S.T.

(2019-12 - 2020-11)

• Involved in strategic planning for 2020 for the Health & Nutrition Department
• Co-ordinate and travel with the Head of Depart on visits to communities, consultations and organizations on the planning of the strategic plan.
• Assisting in documenting the Strategic Plan for the department for 2020.
• As a team present goals, project, budget and M&E system to the CAST team.
• Display goals and project plan in the Health & Nutrition Office.
• Compile narrative and quantitative monthly reports to the Head of the Department.
• Completion of cheque requisitions and submitting invoices of food orders and payments to the CAST Finance Department.
• Recording orders, payments and delivers in designated electronic documents.
• Entering all relevant data in the data base and file records.
• Assisting with the completion of reports for donors.

Contact Centre Sales Agent - Ignition Group

(2018-11 - 2018-12)

• Attending to incoming calls and responding to customer's emails.
• Manage and resolve customer complaints.
• Market products and place customer orders in the computer system.
• Identify consequential issues and forward them to Supervisors.
• Offer and provide product and service information to customers.
• Research required information using available resources.
• Research, identify, and resolve customer complaints using applicable software.
• Process applications and orders.
• Routing calls to relevant personnel for appropriate resources.
• Document all call information according to Standard Operating Procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Follow up customer calls where necessary.
• Complete call logs and reports.

Bachelor of Arts – Honours - Public Policy - University of KwaZulu-Natal (2021)

Bachelor of Social Science - University of KwaZulu-Natal (2021)

Matric - National Senior Certificate - Mowat Park High School (2013)