Miranda Mamushi

Detail-oriented Administration & Operations professional with strong experience in high-accuracy data management, workflow optimization, and compliance-driven processes. Skilled in using AI tools, no-code automation platforms, and structured SOPs to streamline operations. Proven ability to maintain 99%+ data accuracy, perform QA checks, reconcile records, and support multi-unit environments.

Tech-inclined with certifications in AI, cybersecurity, and digital systems. Adept at building simple AI agents, improving workflows, and supporting teams with automation-ready processes.

Administrator – Occupational Health & Safety Operations - Noko OHS Enterprise - Olifantsfontein

(2021-01)

• Manage daily administrative operations supporting compliance-driven OHS workflows.
• Maintain and update 70+ client records with 100% accuracy, ensuring regulatory compliance.
• Process invoices, track payments, and resolve billing-related queries.
• Log, track, and follow up on outstanding requests to ensure timely resolution.
• Escalate technical or compliance issues within required turnaround times.
• Improved document filing efficiency by 25%, significantly reducing retrieval time.
• Ensure strict adherence to SOPs, data protection standards, and audit-ready documentation.
• Support operational reporting, data cleaning, and structured workflow updates.
• Identify repetitive administrative tasks suitable for AI-assisted automation.

Church Administrator (Volunteer) - Assemblies of God - Kempton Park

(2018-01 - 2019-03)

• Managed weekly member inquiries via phone and email with professional, timely responses.
• Maintained confidential member records with zero discrepancies during reviews.
• Resolved 85–90% of inquiries on first contact, reducing escalation needs.
• Organized digital filing systems, reducing document retrieval time by 30%.
• Supported member retention through empathetic communication and structured follow-ups.

National Diploma in Law - Law - University of South Africa (UNISA) (2020 - 2025)

NQF 5 Civil Engineering - Civil Engineering - Denver Technical College (2012 - 2013)

IT & Cybersecurity Studies - IT & Cybersecurity - Cisco Networking Academy