Miranda Naidoo

I am a independent individual that have acknowledged myself about the business and its achievements and I know and well aware of my confidence for being the best fit for this job.. I can do anything my mind is set out to do. I am a Go getter and set goals for my self . Over all I believe my experience and skills over the years and knowledge as made me a perfect fit for this application.

Sales agent/ Promoted to SME - Hashtag Lifestyle - Umhlanga drive

(2011-01 - 2016-12)

Hashtag lifestyle local sales for Matrix, Car track, A.A, Auto and General.

• Second in charge

Sales Agent/ Manager - Platinum Label Communications UK - Mount edgecom/umhlanga

(2016-01 - 2018-12)

Homecare - Home Appliance insurance. For uk clients. Company closed.

• Management of sales floor and agents
• Admin and sales capturing
• Coaching
• Dealing with escalated service delivery issues

Sales and customer service manager - CleverLaw - Mount edgecom

(2018-01 - 2021-12)

Paralegal team- Dealing with UK clients finances and unsecured debt. (Assisting clients with manageable payments towards debts and also improving clients credit files.)

• Attendance
• Admin
• Return to work
• Call listening
• Development and upskilling
• Feedback given to clients
• Buzz sessions

Teamleader and customer service manager - Synergy/Nutuncx - Durban CBD

(2021-01 - 2024-12)

Severn Trent water- utility billing for water and customs services voice and webchat. Amerisave- Mortgages and loans, sales and customer service.

• Morning meeting
• Attendance
• Upskilling and development
• Transferring calls to relevant departments
• Dealing with clients escalations
• Admin
• Payroll
• Reaching targets
• Live listening to calls
• Growth into different departments of for agents with skill development and motivation

Matric - Trenance manor secondary (2007-01 - 2007-12)

Diploma - Bookkeeping - Damelin (2008-01 - 2008-12)