Senior Associate at WNS, Cape Town
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I am an extremely determined and focused individual, committed to growing my career with clear vision and drive. As a team player with excellent people skills, I thrive in collaborative environments and bring both dedication and positivity to every challenge.
Senior Associate - WNS - Cape Town
(2024-07 - 2026-09)
As Lead Associate in a customer-facing environment, I served as the first point of contact for customers seeking assistance with their utilities, delivering excellent service and ensuring a positive journey. I later transitioned into handling complex customer complaints, working toward swift resolutions and reinforcing world-class customer service by alleviating concerns and restoring confidence.
National Senior Certificate (NSC) - Livingstone High School (2019-01 - 2023-12)
