MissTherusha Naidoo

Detail-oriented Healthcare Administration, Medical Reception, and Care Coordination professional with over 7 years of experience supporting medical practices and UK-based healthcare providers. Proven ability in patient coordination, rota and appointment management, medical records administration, and confidentiality compliance. Highly organised, reliable, and experienced in both on-site and remote healthcare administration environments.

Senior Care Agent / Care Coordinator / Scheduler - Contesto - UK (Remote)

(2025-08)

• Provide after-hours emergency and home care support for UK-based patients.
• Manage high-volume inbound and outbound calls, resolving patient, insurance, and medication-related queries.
• Schedule and coordinate care services, rota adjustments, and staff reallocations.
• Document patient information securely and accurately, ensuring GDPR and NHS compliance.

Healthcare Admin Support - Contesto - Remote, UK

(2025-08)

• Monitor caregiver rotas to ensure continuity of care.
• Communicate with patients regarding medication schedules.
• Coordinate shift coverage and administrative support.
• Maintain accurate records and GDPR compliance.

Receptionist - GP Surgery, Dr PKV Patel

(2020-08 - 2023)

• Managed patient registration and appointment booking.
• Maintained confidential medical records.
• Ordered and managed practice supplies.

Medical Receptionist - Med 24

(2018-01 - 2020-08)

• Registered patients and scheduled appointments.
• Maintained patient data accuracy.

Front Desk Medical Receptionist - Dr Kauffman & Partners Inc.

(2019-03 - 2019-10)

• Managed front desk operations and patient communication.

Grade 12 - Heather Secondary School (2012)