Sales Retention Consultant | Customer Service Excellence | CRM Specialist
Dynamic and self-motivated professional with over 15 years of proven experience in customer service, sales, and client retention across South Africa, the UK, and the USA. Recognised for delivering exceptional service in high-volume call-centre environments, building lasting customer relationships, and consistently exceeding sales targets. Highly adaptable, articulate, and courteous, with advanced CRM proficiency and strong interpersonal skills that support both team collaboration and independent performance.
Sales Retention Consultant (UK Utilities) - Amplify 5 SA Ltd - Cape Town
(2020-01)
Manage inbound and outbound client retention for Smartest Energy Business Ltd (UK Division). Handle contract renewals, amendments, and after-sales support for business customers across the UK and Ireland. Promote energy solutions via telephonic and email campaigns, ensuring consistent client satisfaction and long-term retention.
Sales Assistant (Fibre & LTE Services) - Nu Generation MC Group - Cape Town
(2018-01 - 2020-12)
Sold Vodacom fibre and LTE broadband services to residential and commercial clients across the Western Cape. Provided face-to-face and telephonic customer support for installations, billing, and technical queries. Consistently exceeded monthly sales targets and maintained excellent customer feedback scores.
Account Manager (YRC Freight, USA) - EXL SA - Cape Town
(2017-01 - 2018-12)
Managed logistics and B2B shipping accounts for Georgia region clients (USA & Canada). Provided end-to-end customer support via phone and email, ensuring on-time delivery and high service levels. Coordinated shipment tracking and route adjustments while maintaining a 98% client retention rate.
Sales Consultant - The Collinson Group SA Ltd (formerly Chase Response SA Ltd)
(2015-01 - 2017-12)
Sold and serviced UK travel insurance products (Columbus Direct, Towergate, Insure For All). Managed policy amendments and renewals within FCA compliance standards. Recognised for exceptional customer satisfaction scores and consistently exceeded monthly sales KPIs.
Sales & Marketing Executive - Cape Media Corporation - Cape Town
(2014-01 - 2015-12)
Cold-called business leaders to sell advertising space in Post Matric Magazine and The Local Government Handbook SA. Provided client support and account management for corporate advertisers nationwide. Developed lasting B2B relationships and contributed to repeat client growth.
Marketing Management (N4) - Marketing Management - Cape College
International Diploma in Computer Studies (IDCS) - Computer Studies - WSL IT Training (CTI College)
NQF Level 4 & 5 - Financial Services - Financial Services Accreditation
Matric - Windsor High School (1997-12)
