Mluleki Nyathi

Dedicated and customer-focused hospitality professional with over 10 years of experience in fine dining, casual and high-volume restaurants. Skilled in table service, guest satisfaction, upselling, complaint resolution and team collaboration. Proven ability to deliver exceptional service and maintain the highest standards in fast-paced environments. Eager to bring my skills and passion for hospitality to a dynamic cruise ship team and create memorable guest experiences at sea.

FRONT OF HOUSE MANAGER - The Sushi Club by George - South Africa

(2025-09)

• Oversee daily front of house operations to ensure smooth service delivery and exceptional guest satisfaction.
• Coordinate with kitchen and bar teams to maintain service flow, quality and timely food preparation.
• Train, mentor and supervise front of house team members on service standards, product knowledge and protocols.
• Handle guest complaints and resolve issues to maintain a positive dining experience.
• Manage reservations, seating arrangements and optimize table turnover for maximum efficiency.

FRONT OF HOUSE MANAGER - Doppio Zero Bedfordview - South Africa

(2019-08 - 2025-08)

• Handled customer complaints and worked to increase overall customer satisfaction levels.
• Provided reliable customer service while maintaining professional work standards.
• Collaborated with team members and trained new employees on operational procedures.
• Implemented effective upselling techniques to enhance revenue generation.
• Maintained cleanliness and organization standards throughout the dining area.

HEAD WAITER - Winston 5 Hotel - Rosebank, South Africa

(2016 - 2019)

• Ensured service details met quality standards from table setting to order accuracy.
• Managed financial transactions including bill preparation and payment collection.
• Presented menu items and provided informed recommendations to guests.
• Assisted in training junior staff on service protocols and quality standards.
• Addressed customer inquiries and concerns to maintain a positive dining atmosphere.

HEAD WAITER - Mugg and Bean OR Tambo - South Africa

(2011 - 2013)

• Collaborated with kitchen and service staff to enhance overall customer satisfaction.
• Provided food and beverage service to customers in a fast-paced airport environment.
• Resolved customer conflicts and issues to maintain high satisfaction levels.
• Managed customer feedback and implemented service improvement suggestions.

O'Levels - English - NKULUMANE HIGH SCHOOL (1996 - 1999)