FRONT OF HOUSE MANAGER - The Sushi Club by George - South Africa
(2025-09)
- Oversee daily front of house operations to ensure smooth service delivery and exceptional guest satisfaction.
- Coordinate with kitchen and bar teams to maintain service flow, quality and timely food preparation.
- Train, mentor and supervise front of house team members on service standards, product knowledge and protocols.
- Handle guest complaints and resolve issues to maintain a positive dining experience.
- Manage reservations, seating arrangements and optimize table turnover for maximum efficiency.
FRONT OF HOUSE MANAGER - Doppio Zero Bedfordview - South Africa
(2019-08 - 2025-08)
- Handled customer complaints and worked to increase overall customer satisfaction levels.
- Provided reliable customer service while maintaining professional work standards.
- Collaborated with team members and trained new employees on operational procedures.
- Implemented effective upselling techniques to enhance revenue generation.
- Maintained cleanliness and organization standards throughout the dining area.
HEAD WAITER - Winston 5 Hotel - Rosebank, South Africa
(2016 - 2019)
- Ensured service details met quality standards from table setting to order accuracy.
- Managed financial transactions including bill preparation and payment collection.
- Presented menu items and provided informed recommendations to guests.
- Assisted in training junior staff on service protocols and quality standards.
- Addressed customer inquiries and concerns to maintain a positive dining atmosphere.
HEAD WAITER - Mugg and Bean OR Tambo - South Africa
(2011 - 2013)
- Collaborated with kitchen and service staff to enhance overall customer satisfaction.
- Provided food and beverage service to customers in a fast-paced airport environment.
- Resolved customer conflicts and issues to maintain high satisfaction levels.
- Managed customer feedback and implemented service improvement suggestions.
