Mmathapelo Ntidi

I am looking for a challenging job with a rapidly growing organization that can provide me with a range of goals and job objectives within a contemporary and economical business setting.

Sales consultant - Builder's Warehouse

(2009 - 2022)

• Assisted customers with product selection, pricing, and usage information to support informed purchasing decisions.
• Delivered high-quality customer service, ensuring positive customer experiences and repeat business.
• Supported sales targets by recommending suitable products and promoting in-store offers.
• Maintained well-organised product displays and ensured shelves were fully stocked and correctly priced.
• Assisted with stock receiving, stock rotation, and inventory checks.
• Handled customer queries and resolved complaints professionally and efficiently.
• Worked collaboratively with team members to ensure smooth daily store operations.

Builders (Retail Division)

Provided long term service in a retail and customer service environment, contributing to daily store operations.

• Assisted customers with product selection, pricing, and basic technical product information.
• Demonstrated loyalty, reliability, and consistent performance over a 10-year period.
• Supported team members to ensure smooth store operations during peak trading periods.
• Assisted in product displays and promotional setups to improve customer engagement.
• Supported stock receiving, shelf replenishment, and stock rotation.
• Helped resolve customer queries and complaints professionally.
• Contributed to maintaining a safe, organised, and customer-friendly store environment.

Key Cutting Trainee - SANLIC House of Locks

• The training involved hands-on practice in cutting, duplicating, and identifying various types of keys while following safety and accuracy standards.
• Gained foundational exposure to locksmith tools, lock types, and hardware related services within a retail and technical environment.
• Operation of key cutting machines
• Basic knowledge of Locks, safes, and ironmongery
• Use of remotes and locking systems (introductory level)
• Adherence to safety procedures when using machinery

Grade 12; NQF LEVEL 4 - Namedi High school (2003)

NATIONAL CERTIFICATES - WHOLESALE & RETAIL OPERATIONS; NQF LEVEL 3 - W&RSETA (2022-09)