Mmeli Cutshwa

Collecting arrears Negotiating for payments Loading debt orders

Collection Agent at JD GROUP (2009-05 – 2012-08)

• Collecting arrears
• Negotiating for payments
• Loading debt orders
• Capturing PTP
• Sending statement
• Escalating queries to relevant departments
• Updating debtors details at all times
• Write off accounts (none payment for 3 months) to external debt collector or attorneys

Customer Care Consultant at JD GROUP (2012-08 – 2016-05)

Promoted to customer care line.

• Handling incoming calls
• Resolving queries
• Sending statements and settlement letters
• Balance enquiry
• Loading and cancelling debit orders
• Dealing with missing payments on bank statement
• Doing paid up letters
• Assisting customers with product and financial queries
• Handling complaints
• Dealing with delivery complaints
• Cancellation of deal and rewrite
• Escalating unresolved queries to relevant departments
• Dealing with query via e-mail (query inbox)
• Searching missing transactions by means of EFT payment or direct deposit
• Handling complaints from NCR, ATTORNEYS, OMBUDSMAN AND HELLO PETER

Collection Officer at NEW INTERGRATED CREDIT SOLUTIONS (2017-01 – 2018-12)

• Collecting rates and taxes on behalf of Msunduzi local municipalities
• Solving complaints about meter reading
• Dealing with water burst pipes
• Tracing title deed search
• Issuing letter of demands
• Sending section 129
• Doing payment negotiations
• Capturing PTP's
• Loading debit orders payments
• Sending statements
• Updating debtors details at all times
• Sending settlement letters and paid up letters

Collection Officer at STRUASS DALY ATTORNEYS

• Collecting on behalf of BMW FINANCIAL SERVICES
• Collecting accounts in arrears
• Payment negotiations
• Capturing payments arrangements
• Loading debt orders
• Updating debtors details at all times
• Sending court orders for car reposition
• Dealing with residual amount (Ballon)
• Assisting debtors with refinancing
• Doing payment plan
• Issuing statement and settlement letters
• Sending sec 127 for voluntary surrender
• Resolving queries via emails

Debt Collector at VER-TEX SOLUTIONS

• Collecting on behalf of Standard bank credit card and personal loans
• Capitec bank debt review terminations

Debt Collector at LGR ATTORNEYS (2024-09 – 2025-05)

• Collecting on behalf of Standard bank credit card

Debt Collector at BORNMAN & MARLOW ATTORNEYS (2025-09 – Present)

• Collecting on behalf of ATLAS FINANCE
• BABEREKI
• NIMBLE GROUP

Senior Certificate – Ngwayibanjwa Senior Secondary School (2002)

Certificate in Office Administration, Communication, Language and Life Skills – Procumputrain College