Collection Agent - JD GROUP
(2009-05 - 2012-08)
- Collecting arrears
- Negotiating for payments
- Loading debt orders
- Capturing PTP
- Sending statement
- Escalating queries to relevant departments
- Updating debtors details at all times
- Writing off accounts (non-payment for 3 months) to external debt collector or attorneys
Customer Care Consultant - JD GROUP
(2012-08 - 2016-05)
- Handling incoming calls
- Resolving queries
- Sending statements and settlement letters
- Balance enquiry
- Loading and cancelling debit orders
- Dealing with missing payments on bank statement
- Doing paid up letters
- Assisting customers with product and financial queries
- Handling complaints
- Dealing with delivery complaints
- Cancellation of deal and rewrite
- Escalating unresolved queries to relevant departments
- Dealing with query via e-mail (query inbox)
- Searching missing transactions by means of EFT payment or direct deposit
- Handling complaints from NCR, ATTORNEYS, OMBUDSMAN and HELLO PETER
Collection Officer - NEW INTERGRATED CREDIT SOLUTIONS
(2017-01 - 2018-12)
- Collecting rates and taxes on behalf of Msunduzi local municipalities
- Solving complaints about meter reading
- Dealing with water burst pipes
- Tracing title deed search
- Issuing letter of demands
- Sending section 129
- Doing payment negotiations
- Capturing PTP's
- Loading debit orders
- Sending payments
- Updating debtors details at all times
- Sending settlement letters and paid up letters
Collection Officer - STRUASS DALY ATTORNEYS
- Collecting on behalf of BMW FINANCIAL SERVICES
- Collecting accounts in arrears
- Payment negotiations
- Capturing payments arrangements
- Loading debt orders
- Updating debtors details at all times
- Sending court orders for car repositioning
- Dealing with residual amount (Balloon)
- Assisting debtors with refinancing
- Doing payment plan
- Issuing statement and settlement letters
- Sending sec 127 for voluntary surrender
- Resolving queries via emails
Debt Collector - VER-TEX SOLUTIONS
- Collecting on behalf of Standard bank credit card and personal loans
- Capitec bank debt review terminations
Debt Collector - LGR ATTORNEYS
(2024-09 - 2025-05)
- Collecting on behalf of Standard Bank credit card
Debt Collector - BORNMAN & MARLOW ATTORNEYS
(2025-09)
- Collecting on behalf of ATLAS FINANCE
- Collecting on behalf of BABEREKI
- Collecting on behalf of NIMBLE GROUP
