Mncedi Advocate

Detail-oriented IT Technician and Administrator with 5 years of hands-on experience in troubleshooting, system maintenance, and user support. Skilled in managing both hardware and software issues, optimizing system performance, and ensuring smooth IT operations. Known for clear communication, fast problem resolution, and a proactive approach to minimizing downtime. Eager to contribute to tech-driven environments and continuously upskill.

IT Technician / Admin - CJP Chemicals - 60 Electron Ave, Isando, Johannesburg, 1600

(2021-04-01)

• Provide technical support to over 185 users across departments, ensuring minimal disruption.
• Maintain and upgrade hardware including workstations, printers, and networking equipment.
• Monitor and manage system security, backups, and patching procedures.
• Administer user accounts, permissions, and group policies via Active Directory.
• Collaborate with vendors and service providers to resolve escalated issues.
• Document technical procedures and maintain system logs for audit purposes.
• Train non-technical staff on best practices and basic IT troubleshooting.
• SAP Workflow Navigation & Troubleshooting
• SAP ERP Systems

National Senior Certificate - General Education - Republic of South Africa (2013-12)