Mncedisi Sandlane

A Network Field Officer with over 8+ years of experience, Dedicated, Customer and Quality Oriented, Eager to learn. Knowledgeable in the installation of windows Operating Systems (7,8 &10), ADSL/WIFI, and 3G routers, PC’s and Printers. Proficient in installing, maintaining, recovering PBX/VOIP(option, Ipecs) systems and performing most modifications.

Skilled in conducting site Planning/Inspections while maintaining professional appearance and good healthy relationship with business customers as well as providing sales leads to the sales team. Detailoriented and organized to ensure accurate documentation, Good Ethical behavior, familiar with industry safety regulations and procedures. Seeking a challenging position to utilize my expertise in installing, troubleshooting and problem-solving to ensure optimal telephone network performance.

Network Field Officer - 08/08/2008 to 30/10/2015 Telkom SA Limited

• Installed and maintained PBX’s (Opticon,Ipecs) systems for residential and commercial clients.
• Configurations, including setting up call routing, call forwarding, voicemail, autoattendant, call management system, extensions and other features based on the customer's needs.
• Performed routine inspections and tests to identify and resolve telephone network issues, PC’s and any Printer issues.
• work with clients to understand their specific phone system requirements and provided solutions, load software setup on PC’s, Printer and do diagnostics.
• Repaired and replaced faulty equipment components to ensure uninterrupted telecommunication services.
• Documented all work performed, including troubleshooting steps, repairs, and do system backups.

• Electrical Engineering (ND): Electronic Communications - 2013 Vaal University of Technology
• Senior Certificate – 2001 Mahhushe Agricultural High School