Mncedisi Sikhosana

A hardworking, self-motivated, and results-driven professional with strong experience in sports coordination, hospitality services, customer service, and IT support. Skilled in leadership, teamwork, problem-solving, and maintaining high service standards. Passionate about community development, youth empowerment, and delivering excellent service in every work environment.

Mass Participation Sports Coordinator - KZN Department of Sport and Recreation

(2018 - 2024)

• Increased learner participation in sports, especially soccer and basketball, by organizing class competitions and incentive-based programs
• Improved learner confidence, discipline, and physical fitness through structured sports development programs
• Built strong relationships with local business leaders, community stakeholders, and supporters to improve sports funding and accessibility
• Successfully kept over 400 learners actively engaged in sports activities, reducing street exposure and youth idleness

Pool Attendant / General Worker - Donga La Boutique Hotel

(2022-09 - 2023-01)

• Conducted daily pool inspections to ensure guest safety, cleanliness, and comfort
• Assisted hotel guests with towels, lounge chair setup, and umbrella arrangements
• Enforced pool safety regulations and monitored guest behavior to maintain a safe environment
• Supported the food and beverage department by taking orders and serving drinks and snacks to pool guests

Cyber Café Assistant - Ntokozo's Internet Café

(2013-02 - 2015)

• Managed daily business operations to ensure smooth service delivery
• Trained new staff on data capturing, scanning, laminating, and software usage
• Improved customer satisfaction through professional front-desk service and excellent client relations
• Increased printing productivity and reduced customer waiting times significantly
• Assisted with stock control and inventory management to prevent shortages and overstocking
• Performed basic IT troubleshooting, including printer maintenance, minor hardware repairs, and software support

Matric - Bachelor's Pass - Isibonelo High School

Certificate - Information Technology (N+) - Gateway City College

Course - Computer Literacy - Gateway City College

On-site Certificate - Merchandising and Deli Training - Spar Supermarket