Mogaetsi Phala

Experienced and driven Customer Experience Consultant and Area Manager with nearly a decade in the telecommunications industry. Demonstrates proven skills in market analysis, stock management, staff training, and performance analysis. Recognized for leadership, professionalism, and delivering exceptional customer and team satisfaction. Possesses a valid Code 10 driver's license.

Customer Experience Consultant at Deltrade 89 (Huawei) (2015-05 – 2021-11)

• Stock Controlling & Maintenance
• Handling Reports

Area Manager at Deltrade 89 (Huawei) (2021-11 – 2024-08)

• Monitored and responded to competitor activity
• Led, trained, and coached employees to exceed KPIs
• Stock negotiation and maintenance
• Reports analysis
• Maintained professional working environment and optimized staff/customer satisfaction

Grade 12 – Liberty Community School (2010)