Automotive Professional
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As a seasoned and analytical professional with 15+ years of experience within the automotive industry, managing dealer service operations and driving exceptional levels of customer service and satisfaction.
My background lies in spearheading staff throughout all facets of diagnostic services and support while communicating effectively and thoroughly with customers to win repeat business and stimulate business growth. Having refined and targeted my skills in providing estimates, conducting customer follow-ups, ensuring smooth departmental operations, as well as drive continuous quality improvement efforts through audits and special projects, I now stand prepared to dynamically benefit your team.
I have also worked as a Warranty Audit Manager, of which some of my responsibilities included providing warranty and technical assistance to dealers in order to ensure compliance, training dealer personnel, assist with warranty action plans and ensure all requirements are met. I am comfortable working with corporate automotive brands. I have a proven track record of success in managing warranty claims and ensuring customer satisfaction.
I have developed strong relationships with suppliers and manufacturers, which has resulted in favourable terms and conditions for my company.
Audi Certified Diagnostic technician.
Audi Certified Service Advisor.
