Mohau Palesa

Friendly and attentive hospitality professional seeking a position where I can deliver excellent customer service and make dining experiences memorable

Waitress - The Werehouse

(2023-01 - 2025-06)

• Customer satisfaction: Welcomed and seated guests, provided expert menu recommendations and maintained high customer satisfaction rating by anticipating needs.
• Conflict resolution: Handled customer inquiries and resolved complaints promptly and politely, turning difficult situation into return visits.

Butler - Moti group

(2025-09)

• Guest service: Great customers, take orders accurately, and serve food and drinks promptly with a friendly attitude.
• Menu knowledge: Explain menu items, ingredients, specials. Handle dietary requests and allergies.
• Order Management: Enter orders into POS system, communicate with kitchen/bar and check orders before serving.
• Table management: Set table, clear dishes, refill drinks, keep dining area clean and organized.
• Payment Handling: Process bills, handle cash/card payment, balance at the end of the shift.
• Team work: Work with kitchen stuff, hosts and other servers to keep service smooth during busy periods.

Matric - Diploma - Mphethi Mahlatsi Secondary School (2022)