Mokale Sekhute

Senior insurance and financial services executive with 17+ years of leadership experience spanning enterprise operations, commercial leadership, strategic client relationships, distribution, customer strategy, technology enablement and regulated insurance environments.

Former Chief Operating

Officer and Managing Executive: Relationships at Rand Mutual Assurance (RMA), with executive accountability across the end-to-end insurance value chain, portfolio growth and segment P&L, operational risk, service delivery and strategic partnerships. Proven track record leading large-scale businesses, sizeable teams and complex operating models, combining enterprise strategy with disciplined execution, transformation, governance and profitable growth.

Chief Operating Officer - Rand Mutual Assurance (RMA) - South Africa

Directed end-to-end C&P Operations across claims, onboarding and policy administration, customer service and complaints, collections and debtors, and quality management; led 5 direct and 203 indirect reports while strengthening operational discipline and service delivery.

• Spearheaded operational strategy and performance management, optimising processes and cost efficiency while strengthening service quality, regulatory compliance, first-line risk governance, business continuity and executive reporting.
• Advanced the operations technology roadmap through automation, digital platforms, straight-through processing, process mining, AI-enabled insights and stronger operational data governance.

Managing Executive: Relationships - Rand Mutual Assurance (RMA) - South Africa

Led enterprise client relationship strategy across Exclusive, Premium, Concierge/COID Assist and Essential segments, owning segment P&L, multi-year portfolio growth, retention, profitability and differentiated service delivery.

• Strengthened the end-to-end customer lifecycle and partnership model, driving cross-sell and up-sell opportunities, strategic account governance, renewals, SLA performance and actionable claims and service insights to improve employer outcomes.
• Orchestrated enterprise-wide execution across Sales & Distribution, Operations, Claims, Actuarial, Finance, Technology and CX; represented RMA with employers, industry bodies, unions and government while leading four portfolio Heads and 20 indirect reports.

Managing Owner - KDO Group FSP - Ekurhuleni and Mpumalanga, South Africa

(2015-12 - 2023-11)

Founded, scaled and governed an insurance brokerage and exclusive Hollard Life distribution partnership across Ekurhuleni and Mpumalanga, building the operation from start-up into a large multi-channel business.

• Directed 350+ employees across 20+ branches and retail, field activation, advisory and call-centre channels, with end-to-end accountability for growth, compliance, premium collections, service quality and profitability.

Head of Operations - Hollard Life - South Africa

(2014-08 - 2015-12)

Directed customer service, policy fulfilment, collections and retention, claims, quality, line-of-business IT, retail branches, property and facilities; led 200+ employees and managed a budget exceeding R250m.

• Spearheaded operational transformation across claims and service delivery, improving turnaround performance, optimising processes, reducing operating costs, strengthening quality management and successfully operationalising new products.

Head: Edcon Insurance Services - Edcon / Hollard Partnership - South Africa

(2010-07 - 2014-07)

Led strategy and P&L performance for a R1.5bn-turnover insurance business with 12+ partnerships and suppliers, doubling insurance profits over five years through product innovation, pricing optimisation, digitised fulfilment and expanded distribution.

General Manager: Hollard Direct Solutions (Life Insurance) - Hollard - South Africa

(2007-04 - 2010-06)

Held P&L and strategic accountability across growth, operations, sales, administration, marketing, branding and communications; expanded product and channel strategy, introduced digital channels and delivered a group media sourcing strategy that reduced overall media spend by ~10%.

Regional Sales Manager - AECI Water Management Solutions - South Africa

(2004-11 - 2007-03)

Project Manager – Mining - AECI Water Management Solutions - South Africa

(2003-04 - 2004-10)

Account Sales Manager - AECI Water Division - South Africa

(2001-04 - 2003-03)

Technical Sales Representative - Sud Chemie SA - South Africa

(1999-02 - 2001-03)

B Degree - Business Administration - University of Johannesburg (2002-01 - 2004-12)

National Diploma - Chemical Engineering - University of Johannesburg / Wits Technikon (1994-01 - 1997-12)

B.Sc. - Chemistry & Biochemistry - Medunsa (1991-01 - 1993-12)

MBL - University of Pretoria