Mokgadi Marema

 I believe excellent customer service is about doing your best to accommodate a person's unique needs while showing a genuine interest in their individual experience. I base my definition of this on my own encounters as a customer. I like to feel welcomed and relaxed when I go shopping, knowing that I can ask any question without feeling awkward.

Excellent customer service is about being helpful and involved but also empathic when a customer is frustrated. A customer should always leave feeling appreciated and fulfilled.

I was a cleaner at Mabotwane security company for 1 year

Grade 12

Magoletsa high school