Molisha Mpofu

i am a charismatic, well presented and enthusiastic person who enjoys a challenge and achieving personal goals. During my diploma, I successfully combined my studies with work and other commitments showing myself to be a self-motivated, detail orientated, organized and capable of working under pressure. I enjoy working on my own initiative or in a team.

Through my work-related and educational experiences, I have expanded my abilities to provide excellent service in a professional manner.My background in the people service industry has equipped me with superior organizational facilities and time management skills. I have outstanding problem-solving skills that allow me to respond to customer complaints or issues in a professional manner and offer resolutions.

I have been complimented by past supervisors for handling stressful situations effectively. I would love to contribute my personal attributes and skills to the team in your company. I believe you will find my knowledge of customer service methods and exceptional communication skills to be a perfect fit for the needs of the company. I am also proficient in Microsoft Office database and web-based applications such as Outlook, Excel, and Word, and would make a valuable addition to your team.

YES-Customer Service Consultant| Nedbank March 2022 – March 2023

• Handle customer complaints,
• Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution,
• Keep records of customer interactions, process customer accounts and file documents,
• Follow communication procedures, guidelines and policies,
• Take the extra mile to engage customers.

Temporary Data Entry Clerk | Transnationals Logistics December 2021 – February 2022

• Compiling, verifying accruals and sorting information to prepare source data for computer entry.

• Public Finance and Accounting| Tshwane University of Technology National 
• Senior Certificate | Supero Independent Academy
• Sage One and Accounting Certificate| Allison
• Sage business cloud accounting certificate| Udemy
• Xero bookkeeping & accounting software certificate| Udemy