Monica Mafokwane

Results-driven professional with a strong background in customer service and sales. Expertise in inventory management, cash handling, and enhancing client satisfaction through effective problem-solving and communication. Educational foundation in science studies and events management complements analytical and creative skills.

Experience in driving business growth and minimising stock loss while thriving in fast-paced environments.

GSA at SPITZ GSA (2025-06 – Present)

• Maintain accurate administrative records and ensure compliance with HR protocols and manage daily store operations.
• Utilize SAP and Microsoft office to monitor stock levels, process transactions and update records.

GSA at GREEN CROSS GSA (2024-01 – 2025-05)

• Maintain attendance record, complete paperwork, recognize discrepancies and address them for resolution.
• Drive sales, customer care and manage stock loss.
• Facilitated efficient customer transactions.

GSA at FLEXI GSA (2021-01 – 2024-01)

• Provided customer service and operational support as GSA FLEXI.
• Adapted to different store departments, ensuring seamless customer service.

Matric in Science studies – PHATENG SECONDARY (2016)

Higher Cert in Events Management – VARSITY COLLEGE (2020)