Monique Wynand

Floor Manager at Queenspark (2017-03 – 2019-08)

Supervised daily floor operations and managed staff performance

Supervised daily floor operations to ensure smooth and efficient service delivery
Managed and trained a team of staff to uphold company standards and improve performance
Resolved customer complaints and issues promptly to maintain high levels of customer satisfaction
Monitored inventory levels and facilitated restocking to prevent shortages or overstocking
Implemented safety and cleanliness standards to comply with company policies and legal regulations
Coordinated with other departments to optimize workflow and resource allocation

Debt Collector Call Centre at Debt Holdings (2021-05 – 2022-10)

Contacted debtors to collect overdue payments and manage debtor accounts

Contacted debtors to collect overdue payments while maintaining professionalism and compliance with relevant regulations
Negotiated payment plans with clients to facilitate debt recovery and improve cash flow
Maintained accurate and detailed records of all collection activities and communications
Handled inbound and outbound calls to effectively manage a high volume of debtor accounts
Collaborated with legal teams to initiate recovery procedures for delinquent accounts when necessary
Utilized debt collection software and databases to track account status, update payment information, and generate detailed reports for management review

Experience