Ops Bridge Engineer - Wavenet Limited - Western Cape, Cape Town
(2025-01)
Managed Service Provider (MSP)
- Monitor networks, servers, applications, and customer services using NMS / monitoring tools.
- Identify outages, performance degradation, and service interruptions.
- Respond to alerts from monitoring systems.
Technical Support Representative - NTT Data - Eastern Cape, Port Elizabeth
(2024-02 - 2024-11)
Managed Service Provider (MSP)
- Resolve cloud-related technical issues via phone, email, or ticketing systems.
- Support login, authentication, MFA, and permissions problems.
- Troubleshoot application, storage, networking, and connectivity issues.
Service Desk Technician - Herotel - Eastern Cape, Port Elizabeth
(2023-01 - 2024-01)
Internet Service Provider (ISP)
- Diagnose no-connection or intermittent connection issues.
- Support point-to-point (PtP) and point-to-multipoint (PtMP) links.
- Resolve packet loss, latency, or tower interference.
- Check signal strength (RSSI, SNR, CCQ).
Help Desk Technician - WNS Global Services - Eastern Cape, Port Elizabeth
(2020-10 - 2022-10)
Internet Service Provider (ISP)
- Diagnose WAN/LAN issues.
- Check DNS, DHCP, VPN, PPPoE, and fiber connectivity.
- Assisted customers with router configuration and network troubleshooting.
- Assist with routers, switches, ONTs, LTE, and VoIP issues.
