Morgan Van Heerden

Adaptable, hardworking and highly motivated professional with experience spanning team leadership, customer service, retail, food service, operations and entrepreneurship. I learn new systems and responsibilities quickly, take ownership of my work and remain calm in fast-paced environments. My experience has taught me to work independently, support a team, solve problems practically and maintain high standards even under pressure.

I am now looking to take the next step into a role where I can apply my transferable skills, learn from experienced professionals and grow into greater responsibility.

Key strengths: fast learner • dependable • takes initiative • strong work ethic • people-focused • organised • adaptable • confident communicator • problem solver • comfortable with responsibility

Manager / Team Leader - Bootlegger Laguna Mall - Langebaan

(2025-09 - 2025-12)

• Supervised staff, delegated responsibilities and supported day-to-day store operations.
• Prepared weekly schedules, recorded hours and maintained accurate payroll information.
• Trained and supported employees to meet service, product and departmental standards.
• Handled customer concerns and worked to maintain a high level of customer satisfaction.
• Managed stock, completed stock counts, placed orders and captured invoices.
• Communicated with suppliers and provided operational feedback to the owner and Head Office.
• Supported sales performance and worked toward team targets in a fast-paced retail environment.

All-rounder Assistant - Village Market - Velddrif

(2023-11 - 2024-09)

• Supported kitchen operations, recipe development and front-of-house service.
• Assisted with staff management in the owner's absence and helped keep operations running smoothly.
• Handled deliveries and supply collections and received incoming stock.
• Processed GRVs and stock adjustments while maintaining accurate stock information.

Till Operator & Customer Support - Woolworths - Laguna Mall

(2024-04 - 2024-07)

• Operated tills accurately and efficiently while assisting customers with queries.
• Managed promotions and shelf displays and supported merchandising standards.
• Assisted customers with account payments and order-related queries.
• Handled waste and stock adjustments and monitored fridge temperatures.

Waitress & Kitchen / Patient Assistant - Charlie's Brewhouse & Garce Medical Center - Velddrif

(2022-12 - 2023-06)

• Served customers, prepared meals and maintained cleanliness and hygiene standards.
• Assisted patients with meals and basic day-to-day care in the medical centre.

Waitress - Rocomamas - Bloemfontein

(2022-01 - 2022-04)

• Delivered customer service in a busy, high-pressure restaurant environment.
• Recognised as one of the top milkshake sales performers in South Africa during my time with the business.

Waitress & General Assistant - Ek en Djy Vissery - Velddrif

(2018-02 - 2019-01)

• Served tables, washed dishes and maintained clean, organised facilities.
• Supported both bar and kitchen operations during busy periods.

Owner & Founder - Boerkind

(2024-08)

• Founded and developed a handcrafted skincare business focused on natural skincare products.
• Developed recipes, created products, sourced ingredients and managed production.
• Personally handled packaging, marketing, sales and customer relationships.
• Managed local and online orders and developed a consistent delivery system across the West Coast.
• Built practical experience in planning, budgeting, problem solving, branding and independent decision-making.

National Senior Certificate - Hoërskool Velddrif (2018)