Morneze Mcpherson

Diligent and committed professional with a penchant for excellence in all assigned responsibilities. Adept at interpersonal communication and collaboration, excelling both independently and within team settings. Possessing a proactive approach to learning, coupled with an open-minded attitude towards challenges, I consistently strive for personal and professional growth.

Strong work ethic and unwavering dedication toward every task entrusted. Quick learner with effective communication abilities and open-minded approach to exploring new avenues.

Fleet Technical Support Tier 1 & 2 at Mix Telematics (2022-03 – Present)

Tier 1 and Tier 2 technical support roles providing vehicle asset commissioning, troubleshooting, and customer support services.

• Commissioned vehicle assets on Dynamics by accurately capturing relevant details
• Provided first-line technical support, ensuring quality assurance by verifying all connected inputs and peripherals
• Managed incoming and outgoing calls from onsite technicians, customers, and fitment partners
• Ensured adherence to works order instructions during installations
• Conducted troubleshooting and configuration of Mix Fleet units
• Offered technical support help desk services to both internal and external customers
• Responded to technical queries via telephone and ticket systems
• Modified configurations as per client specifications
• Maintained customer relationships and ensured service excellence
• Conducted proactive diagnostic and health checks on Mix units
• Ensured timely resolution of technical issues and escalated queries

Grade 12 in Matric – Hoerskool Die Burger

NQF Level 4 in Project Management – The Learning Organization TLO