Workforce Coordinator/Admin/Facilitator
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I am a committed professional with a proven track record of achieving quantifiable outcomes and working effectively with diverse teams. I am proactive and passionate about partnering with others who share similar goals. I am eager and driven to progress in my career. I thrive on collaborating with people and find fulfillment in knowing that I have played a role in ensuring customer satisfaction.
Workforce Management Coordinator Blue Label Distributions
Quality Assurance Officer Blue Label Distributions • Developing Evaluation Programs to enhance agents’ performances • Monitoring and evaluating customer interactions • Calibration sessions • Continuous training and coaching of agents whenever new products or processes are introduced
Customer Service Representative Blue Label Distributions • Assisted customers with product related questions, feedback, and complaints.
• Addressed customer service enquires quickly and accurately.
• Oversaw customer account inquires, accurately providing information to resolve service complaints and guarantee customer satisfaction.
• Maximized customer satisfaction by resolving service issue promptly.
• Handled confidential and sensitive data with discretion, reducing risk of fraud and theft.
• Followed up on customer issues, reaching out to verify satisfaction beyond
National Diploma in Small Business Management
