Mostafa Abdelaal

I'm a vibrant, hardworking individual who is always hungry for new experiences and always willing to learn.

Customer service advisor - Kuwait Food Company (AMERICANA) - Safat, Kuwait

(2015-08 - 2018-05)

(Company has closed down now)

• Taking telephonic and online orders of clients.
• Handling client complaints.
• Building relationship with clients.
• Ensuring the client is treated fairly and that they receive excellent service in accordance with industry and company guidelines.
• Capture new customers information on the system
• Training and overlooking new advisors.
• Rating new advisors performance.

Self employed - Agamista - Knysna

(2018-08 - 2020-03)

Shop owner of genuine leather bags, belts, jackets and shoes

• Managing the business.
• Overseeing the staff and ensuring they are doing their job allocated.
• Doing the buying and selling of stock.
• Ensuring the payment of staff.
• Daily cash ups.

Self employed - Doughlicious - Gordons Bay

(2023-10 - 2024-09)

Pizza Restaurant

• Managing the business.
• Managing the staff members.
• Assisting with preparation in the kitchen.
• Building relationship with my customers.
• Ensuring excellent services and quality food gets send out to the customers
• Stock buying.
• Monitoring food stock and stock movement.
• Handling customer complaints.
• Correspond to online orders (MrD).
• Daily/Monthly cash ups.

Bachelor of Tourism and Hotels - Tourism and Hotels - Alexandria Higher Institute of Tourism and Hotels (E.G.O.T.H) (2007-09 - 2011-07)