Mpho Masoko
Im a gym fanatic and making sure that goals are met once you start.
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About
Experienced administrative and finance professional with a strong background in FMCG, telesales, and customer service environments. Proven ability to manage finance administration, support teams, resolve customer and stakeholder issues, and maintain compliance with SOPs. Highly organized, reliable, and client-focused with excellent communication skills, very energetic for and healthy person, very great with communication and people.
Experience
Administrative Controller – Finance at Clover SA
Managed finance administrative processes and led daily team operations
- Managed finance administrative processes for purchase orders, supplier invoices, and trust receipts
- Led daily team operations and ensured adherence to SOPs
- Supported team members with problem-solving and process improvements
- Facilitated training sessions to improve efficiency and compliance
- Administrative Controller with Data capturing
- Monthly reports / Daily reports
B2B Support Teleseller at Clover SA
Resolved backdoor issues and prepared reconciliation reports
- Resolved backdoor issues through negotiations with stores
- Prepared weekly and monthly reconciliation reports
- Monitored hourly order volumes and business reporting
Call Centre Teleseller at Clover SA
Delivered high-level customer service and managed customer orders
- Delivered high-level customer service across inbound and outbound calls
- Captured, confirmed, and processed customer orders accurately
- Resolved customer queries and complaints via relevant stakeholders
- Managed VIP and export customers
- Sold Clover and Principal products according to customer range
- Maintained SLA compliance and promoted teamwork
Sales Executive at Automotive Cars24
Managed customer relationships and drove revenue growth
- Customer relationship management
- Business developed focused
- Confident in contributing effectively in a team, and drive revenue growth
- Able to meet and exceed sales targets by identifying clients needs
- Building long lasting relationships, and delivering tailored solutions
- Highly motivated, results driven and skilled at communicating value propositions that resonate with customers
Education
Matric – Ahmed Timol Secondary School
Occupational Health and Safety Management in Occupational Health and Safety
