Mpho Masalesa

Ambitious and analytically minded Information Technology graduate with hands-on experience in IT support, cybersecurity, networking, and data analysis. Passionate about technology risk, cyber resilience, and digital transformation. Equipped with industry-recognised certifications and practical exposure to IT environments, eager to contribute meaningfully within a technology risk consulting framework and grow through the 4th industrial revolution.

IT Support and Technology Operations

• Delivered hardware and software installation, configuration, and troubleshooting across Windows and Linux environments, including servers and end-user systems
• Assisted with network monitoring, firewall setup, and endpoint security management to support organisational cyber resilience
• Contributed to cybersecurity initiatives and digital transformation projects in collaboration with cross-functional teams
• Performed data analysis and produced reports using SQL and Power BI to support informed decision-making
• Created and maintained IT process documentation, user guides, and incident reports to ensure operational continuity

Project Support and Reporting

• Supported operational and administrative functions including research, reporting, and project documentation
• Developed Excel-based dashboards and KPI tracking tools to monitor performance and identify risk areas
• Assisted with needs analysis and workflow optimisation to improve operational efficiency
• Provided support in training and development initiatives, contributing to knowledge sharing across teams

Bachelor of Information Technology in Information Technology – Rosebank College (2025)

National Senior Certificate – Daspoort Secondary School (2022)