Mpho Mhlambi

I hold a Higher Certificate in Human Resource Management (Cum Laude) and am currently completing my BCom in Human Resource Management. With hands-on experience in administration and front-desk operations, I bring a solid foundation in HR support, employee records management, and professional client engagement. In my current role as an Admin Assistant, I manage high-volume communications, maintain accurate personnel records, and support various HR-related and administrative functions while ensuring strict confidentiality.

My previous experience in customer service and call centre environments has strengthened my communication skills, attention to detail, and ability to perform effectively under pressure. I am highly organised, reliable, and committed to continuous learning. I am eager to contribute my skills and grow within a dynamic environment where I can add value and support organisational success.

Administrator/Receptionist - ID Verification Systems - Edenvale

(2023-06)

• Manage front-desk operations and act as first point of contact for clients and visitors
• Handle high-volume calls, emails, and appointment scheduling professionally
• Maintain accurate employee records, personnel files, and company documentation
• Assist with new company registrations, VAT documentation, permits, and proxy cards
• Support departments with general administrative and HR-related tasks
• Prepare and process manual invoices, billing, and delivery charges
• Organize and maintain filing systems (physical and electronic)
• Ensure confidentiality of company and employee information
• Coordinate office supplies and ensure compliance with health and safety standards

General Worker - Multi Pack Wipe Solutions (V&A Personnel) - Edenvale

(2022-04 - 2023-06)

• Assisting on the production line with manufacturing wet wipe products
• Packing wipes into sachets, multipacks, buckets, and ensuring correct labelling
• Loading raw materials (fabric, liquids, packaging) and moving finished goods
• Helping operate, monitor, and clean production machines
• Checking products for defects to ensure they meet quality standards
• Keeping the work area clean, safe, and organised
• Assisting with stock counting, storage, and inventory movement
• Following safety procedures in a manufacturing environment
• Supporting supervisors with any manual or operational tasks as needed

Call Centre Agent/Assistant Cashier - Debonair Pizza - Vorna Valley (Midrand)

(2014 - 2020)

• Receiving orders in-store and over the phone, ensuring accuracy and speed
• Processing payments (cash/card), issuing receipts, and balancing the till
• Answering customer calls, placing delivery/collection orders, and handling queries
• Assisting customers politely, resolving complaints, and ensuring a positive experience
• Communicating orders to the kitchen and ensuring timely preparation and delivery
• Informing customers about specials, combos, and deals to increase sales
• Serving customers, managing queues, and maintaining a clean service area
• Recording orders, updating systems, and assisting with basic store admin tasks
• Helping with general store duties, including packaging and basic food prep when required

Bachelor of Commerce - Human Resource Management - Boston City Campus, Kempton Park (2022)

Higher Certificate - Human Resource Management Practice - Boston City Campus, Kempton Park (2021 - 2021)

National Senior Certificate - English, Xitsonga, Maths Literacy, Life Orientation, Life Sciences, Geography, Physical Sciences, Business Management - Tembisa Secondary School, Tembisa (2013 - 2013)