Operation managers at Fidelity Security Services (2024-02 – Present)
Producing Security Services
- Ensuring that contractual requirements are met as stipulated by the Client.
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
- Ensuring that Security staff maintains required performance at all times.
- Dealing with all required administration matters.
- Liaising daily with Branch management on various operational issues.
- Submitting relevant weekly / monthly incident and general reports as required by Management
- doing Purchase Orders
- doing Payroll Orders
- ordering Uniform
Promoted to Gold Reef City Casino Site manager at Fidelity Security Services (2019-01 – 2024-02)
Producing Security Services
- Ensuring that contractual requirements are met as stipulated by the Client.
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
- Ensuring that Security staff maintains required performance at all times.
- Dealing with all required administration matters.
- Submitting relevant weekly / monthly incident and general reports as required by Management
- doing Payroll Managements
- ordering Uniform
- Effective control and management of staff: Staff postings, duty scheduling and control, Staff appointments, Attendance, leave and payroll management, Performance management, disciplinary, motivating and training
- Access control and risk mitigation management
- Frequent & meaningful interaction on matters relating to safety and security and client input and feedback on various issues
- Attend and/or initiate meetings with client
- Building of external and internal relationships to the benefit of the client and to reinforce practices and policies
- Incident management and ad-hoc security operations
- Investigation, reporting and conclusion of security incidents
- Implementation of all standard operating procedures (SOP) requirements and procedures
- Risk management and analysis: Implementation of strategies and goals to achieve competitive/pro-active safety and security advantages, Monitoring, reporting and recommendations for amendments and/or training to mitigate risks, Security audits and reports to determine risks, needs and assessments
- General HR and security system management
- Analysis and optimization of resources and processes
- Investigations, report writing and conclusions
- Standard Operating Procedures
- MS Office
- Appropriate experience in the management of staff: Labour relations (disciplinary, grievances & union matters) legalities and fundamentals, Payroll management, Performance management and analysis, Goal orientated training and motivation
Promoted to Operation managers at Fidelity Security Services (2016-11 – Present)
Producing Security Services
- Ensuring that contractual requirements are met as stipulated by the Client.
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
- Ensuring that Security staff maintains required performance at all times.
- Dealing with all required administration matters.
- Liaising daily with Branch management on various operational issues.
- Submitting relevant weekly / monthly incident and general reports as required by Management
- doing Purchase Orders
- doing Payroll Orders
- ordering Uniform
- Effective control and management of staff: Staff postings, duty scheduling and control, Staff appointments, Attendance, leave and payroll management, Performance management, disciplinary, motivating and training
- Access control and risk mitigation management
- Frequent & meaningful interaction on matters relating to safety and security and client input and feedback on various issues
- Attend and/or initiate meetings with client
- Building of external and internal relationships to the benefit of the client and to reinforce practices and policies
- Incident management and ad-hoc security operations
- Investigation, reporting and conclusion of security incidents
- Implementation of all standard operating procedures (SOP) requirements and procedures
- Risk management and analysis: Implementation of strategies and goals to achieve competitive/pro-active safety and security advantages, Monitoring, reporting and recommendations for amendments and/or training to mitigate risks, Security audits and reports to determine risks, needs and assessments
- General HR and security system management
- Analysis and optimization of resources and processes
- Investigations, report writing and conclusions
- Standard Operating Procedures
- MS Office
- Appropriate experience in the management of staff: Labour relations (disciplinary, grievances & union matters) legalities and fundamentals, Payroll management, Performance management and analysis, Goal orientated training and motivation
Transferred to Midrand Branch to Operation Administrator for Area Manager and 4 Operation managers at Fidelity Security Services (2015-03 – 2016-11)
Producing Security Services
- Efficient general office administration
- taking dictation and minutes of the meeting
- organising meeting, travelling arrangements
- Checking on Area Manager emails and responding on them
- Follow up on Pay queries for Security Officers
- Do Manpower, Contract, Site Instruction, Site Survey, Security report, Supervisor / Manager Visits, minutes of the meeting
- COIDA (updating)
- Follow up on claims (when payment to be done by third party / company paying the client)
- Meeting deadline on Security reports, monthly Reports, Area Manager Reports
- Assist Ops Managers with Administration, typing of documents, compiling of reports
- doing Petty Cash & Cheque Requisition
- doing capexes
- doing cellphone requisition, disposals
- Loading Orders on E-Sales (Sales Orders)
- Assist with the archives, filing systems as well as updating and filing of site contracts
- reading / printing out mail for Area Manager
- ordering equipment & arranging for the repair
- Administer the fleet log books
- Assist with Monthly reports
- Assist Ops Managers on leasing with Clients
- Visit Sites – If no ops manager available
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
- Ensuring that Security staff maintains required performance at all times.
- Dealing with all required administration matters.
- Liaising daily with Branch management on various operational issues.
- Submitting relevant weekly / monthly incident and general reports as required by Management
- doing Purchase Orders
- doing Payroll Orders
- ordering Uniform
Promoted to secretary for Area Manager at Fidelity Security Services (2014-01 – 2015-02)
Producing Security Services
- taking dictation and minutes of the meeting
- organising meeting, travelling arrangements
- Checking on Area Manager emails and responding on them
- Follow up on Pay queries for Security Officers
- Do Manpower, Contract, Site Instruction, Site Survey, Security report, Supervisor / Manager Visits, minutes of the meeting
- Marketing Loans for the Company
- WCA (updating)
- follow up on claims (when payment to be done by third party / company paying the client)
- Meeting deadline on Security reports, monthly Reports, Area Manager Reports
- Assist Ops Managers with Administration, typing of documents, compiling of reports
- doing Purchase Orders
- doing Payroll Orders
- ordering Uniform
- doing Petty Cash & Cheque Requisition
- reading / printing out mail for Area Manager
- ordering equipment & arranging for the repair
Office Admin - ISO at Fidelity Security Services (2012-04 – 2014-01)
Producing Security Services
- filling of ISO document (Manpower, Contract, Site Instruction, Site Survey, Security report, Supervisor / Manager Visits, minutes of the meeting)
- Marketing Loans for the Company
- WCA (updating)
- follow up on claims (when payment to be done by third party / company paying the client)
- check of daily / Weekly and monthly paperwork –Supervisor & Manager
- Ensure that vehicles are in good working order and kept clean. Logbook and tool inventories must be up to date.
- the control of the enrolment data
- Submitting of reports (daily / weekly / monthly)
- Correct and accurate completion of administrative & operational document
- Correct and timeous planning, implementation, negotiation and control
- assisting Operation managers, Secretary
- booking the supervisor for their shift
- doing Purchase Orders
- doing Payroll Orders
- ordering Uniform
- doing Petty Cash & Cheque Requisition
- reading / printing out mail for Regional Manager
- ordering equipment & arranging for the repair
- typing out crime minutes for all branches
Office Admin at Amoretti Wood Products (2007-08 – 2012-03)
Factory (Manufacturing wooden doors & frames)
- dealing with incoming email, faxes and post
- taking dictation and minute organising travel and preparing complex travel itineraries
- planning, organising and managing events
- organising and attending meetings and ensure that the manager is well-prepared for the meeting
- managing the diary and reviewing filling and office systems
- monitoring cell phone expenditure
- monitoring and maintenance of photocopiers
- Ordering of stationery and hardware
- assisting with payslips
- assisting with invoicing and follow up of outstanding debtors
- general filing of documentation
- general office administration
- maintaining the switchboard (i.e. handling of telephonic queries, providing staff with external telephone lines when necessary
- Deal with suppliers and clients.
- typing of quotes
- processing order
- doing drawings and putting them on production
Reception & Office Admin at Quality Assuring (Staffing, Training & Recruiting) (2007-02 – 2007-07)
Reception (Temp) at NTC Trailer Solutions & DW Trucks (Motor Industry) (2006-02 – 2006-11)
