Mpho Morwasehla

Processed customer transactions accurately and efficiently using point-of-sale systems. Provided excellent customer service by addressing inquiries and resolving complaints promptly.

Cashier at Pick n Pay Express & BP Station (2019-01 – 2020-01)

• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Provided excellent customer service by addressing inquiries and resolving complaints promptly.

Back office administrator at Pick n Pay Express & BP Station (2020-02 – 2022-09)

• Prepared and processed invoices, purchase orders, and other financial documents efficiently.
• Managed and updated company records and databases to ensure accuracy and confidentiality.
• Assisted in payroll processing and employee record maintenance to support HR functions.

Customer service representative at Takealot (2023-01 – 2025-11)

• Provided detailed information about products and services, assisting customers in making informed purchasing decisions.
• Responded to customer queries via telephone, email, and face-to-face interactions, ensuring timely and effective solutions.
• Handled customer complaints with empathy and professionalism, leading to increased customer satisfaction and loyalty.

Metric – Mosupatsela Secondary School (2018-01 – 2018-12)

NQF3 Small Business Manager/Owner in Finance – LaRona Business Solutions, Johannesburg (2025-06 – 2025-12)