Mpho Mphela

Monitor and manage weighbridge automation systems and associated software. Provide first-line and second-line technical support to clients. Troubleshoot hardware, software, printer, and computer-related issues.

Control Room Operator - Tontrac Systems Analytics - Johannesburg

(2023-11 - 2026-05)

• Monitor and manage weighbridge automation systems and associated software.
• Provide first-line and second-line technical support to clients.
• Troubleshoot hardware, software, printer, and computer-related issues.
• Install and maintain software applications and databases.
• Ensure system availability, accuracy, and operational efficiency.
• Collaborate with control room operators to resolve incidents and system alerts.
• Maintain compliance with operational and safety procedures.

IT Field Support Supervisor & Logistics Supervisor - Accelerit - Johannesburg

(2021-10 - 2023-10)

• Managed router installations, configurations, testing, and deployment activities.
• Supervised field support teams and ensured project completion within deadlines.
• Diagnosed and resolved network connectivity and hardware issues.
• Performed LAN, WAN, LTE, VPN, and wireless troubleshooting.
• Supported logistics operations, inventory management, and technical deployments.
• Assisted clients with technical solutions and post-installation support.
• Conducted quality assurance testing and system verification.

WI-FI Field Engineer - SolidHope Tech - Pretoria

(2019-05 - 2020-05)

• Installed and configured enterprise and residential Wi-Fi networks.
• Performed CCTV and security system installations.
• Configured VLANs, wireless access points, and network security settings.
• Managed VoIP and PBX configurations.
• Conducted wireless site surveys and optimized network performance.
• Provided technical support and maintenance services to clients.

Certificate - Information Technology: Systems Development - Tlou Foundation College (2021)

Certification - Information Technology/CompTIA A+ - Boston City Campus (2017)

National Senior Certificate - Elmar College (2011)