Mpho Mugari
IT Professional - Printer Engineer
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About
Dedicated IT professional with over 8 years of experience as a Printer Engineer, skilled in computer repair, troubleshooting, and maintenance. Proven expertise in hardware and software installations, configurations, and network management. Adept at providing excellent customer service and managing technical support tasks effectively. Seeking to leverage extensive technical skills and knowledge in a challenging IT support role.
Experience
Printer Engineer (IT) - Invent Digital
(2012-03 - 2020-12)
- Performed comprehensive computer and printer repairs, including rebuilds and troubleshooting.
- Installed and configured desktops and printers, ensuring optimal performance.
- Maintained and repaired printers, addressing hardware and software issues.
- Managed network configurations and troubleshooting for LAN, WAN, and Wi-Fi connections.
- Provided technical support and solutions to end-users.
- Documented and reported on technical issues and resolutions.
Education
National Certificate - System Support NQF Level 5 - Dynamix Learning Solutions (2013-01 - 2014-12)
Microsoft Certificate - MCSA - Server 2012 - Dynamix Learning Solutions (2013-01 - 2014-12)
Microsoft Certificate - Microsoft Certified Professional - Microsoft Server 2012, Comptia A+, N+, and Microsoft Office Suites 2010 - Dynamix Learning Solutions (2013-01 - 2014-12)
National Certificate - Technical Support NQF Level 4 - Careers IT (2012-01 - 2013-12)
National Certificate - Technical Support NQF Level 4 - Comptia A+, N+, Laptop & Desktop Support, Server Configurations, Helpdesk Support - Careers IT (2012-01 - 2013-12)
Matriculation - South Sotho, English, Mathematics, Physical Science, Biology, Geography - Erasmus Monareng Secondary School (2007-01 - 2007-12)
