Mpho Rametsi

Well trained and experienced receptionist with more than two years experience of receptionist. Having worked in various receptionist role over the years, i have developed a keen eye for detailed and ability to multitask receptionist environment and making sure that customers are being assistant effectively at all times

Counter attendant at Mayville Kwik Spar (2024 – Present)

• Greeting and welcoming customers.
• Engaging with customers, answering their questions and supporting requests.
• Maintaining clean food, ensuring customers are satisfied with our services and maintaining a clean working environment.
• Taking and preparing orders (both in person and phone calls)
• Cooking and serving customers

Receptionist/ Clerk Internship at eThekwini Municipality (2020 – 2023)

• Ensuring the reception area is effectively running.
• Greeting and welcoming internal and external personnel and providing them with directions to offices of the person they want to see.
• Receiving all incoming and outgoing calls and directing them to the relevant personnel.
• Responding to all public queries and directing them to the relevant personnel.
• Assisting with making appointments for those who want to see the Mayor’s, Speaker’s, Human Settlement and City Manager’s Office.
• Improving quality of service delivery: ensuring all public queries are met, and higher standard of services are delivered.
• Understanding of Batho Pele principles: how to apply Batho Pele Principles (people first) in terms of service delivery.
• Promoting professional ethics
• Assistanting Human Settlement Office on daily basis with issues related to water.

Receptionist at Smith and family company (2015 – 2017)

• Ensuring the reception area is effectively running
• Greeting and welcoming all internal and external staff and visitors and directing them to the relevant personnel
• Receiving all incoming calls and outgoing calls and direct calls to the relevant personnel
• Responding to all customers queries and call manager when is necessary if the customer requires more information about the company and unhappy about the company services
• Receiving invoices and signing them when it is necessary
• Emailing, receiving emails, screening documents and keeping all the records.

Assistant at Phillip's Internet cafe (2013 – 2014)

• Screening and emailing documents.
• Receiving and faxing documents.
• Eliminating documents
• Providing customers with accurate information about the company.
• Answering phones and ensuring the customers are always about services we have provided for them.
• Writing and designing curriculum vitaes, business cards, obituaries, wedding invitations and booklets.
• Making copies.

Diploma in Public Management and Administration – Icesa City Campus (2017 – 2019)

– Tholang Senior Secondary School (2012)