Mpho Sempe

Computer Information Systems graduate with hands-on, on-site IT support experience in a busy public hospital, where downtime is not an option. Diagnose and fix end-user devices, printers, peripherals and connectivity issues, carry out device installations and equipment set-ups, and follow security controls and escalation procedures to minimise disruption to daily operations. Work well under supervision, document every incident clearly, and escalate complex faults to senior staff.

Networking foundation (TCP/IP, DNS, DHCP, VLANs) built through GNS3 and Cisco Packet Tracer labs, currently preparing for the CCNA. Cisco-certified in Introduction to Cybersecurity.

IT Support / Cloud Administrator Intern at Public Hospital (2026-05 – Present)

• Provide first-line on-site IT support to hospital staff, diagnosing and resolving hardware, software, printer and network connectivity issues quickly to keep operations running.
• Troubleshoot end-user equipment, printers and peripherals, and run basic network and connectivity checks before escalating complex infrastructure incidents to senior technical staff with clear diagnostic detail.
• Install, configure and maintain desktops, laptops, printers and other IT equipment, supporting new set-ups and equipment changes.
• Follow IT policies, security controls and change-management procedures to minimise disruption to users.
• Administer user accounts, including password resets and onboarding/offboarding, while upholding confidentiality.
• Record incidents, fixes and service requests accurately, building a knowledge trail that speeds up future resolution.

Handyman Assistant at Tshenolo Greenwood (Pty) Ltd (2026-01 – 2026-04)

• Completed hands-on, on-the-ground work to deadline and quality standards in a fast-paced environment.
• Worked closely with team members to solve practical problems and adapted quickly to changing requirements.

Bachelor in Computer Information Systems – University of the Free State (2022-02 – 2025-12)